SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toolkit is perfect for newbies like me who had no idea where to start when traveling with pets. Now I'm confident enough to plan my next trip!
this toolkit is a lifesaver, seriously.
Whether you’re a seasoned traveler or taking your first trip with your furry friend, this resource is invaluable! Comprehensive tips, downloadable checklists...it's got everything you need for hassle-free travels with your pet 👌
Great toolkit! Made traveling with my pup so easy. 👍
very nice
The checklists in this pack are so handy. I feel much less stressed about forgetting something important now.
perfect!!
Made flying with my cat so much easier 😻
Digital delivery is super convenient, can access it anywhere.
Traveling with pets can be daunting but not anymore thanks to these ebooks and checklists.
👌
The resources here provide peace of mind knowing that your pet’s safety is prioritized
Great overall, but a bit basic. The guides and checklists are really helpful, and I love how easy it is to navigate through everything. However, I wish there were more details about specific airlines and their pet policies. Also, the pet carrier size guide is useful, but it doesn't address all the options available in the market. Still, it’s a solid toolkit for anyone traveling with pets—just could use a little more depth.
Used this toolkit for a cross-country move with my two dogs - what a relief! Love how it’s tailored specifically towards pets’ safety and comfort during travels.
The Pet-Friendly Travel Toolkit has made planning trips so much easier! Especially love that it's digital - can access anytime, anywhere 🌍✈️ Got some great advice on flying and road trips too which has given peace of mind knowing we're prepared.
awesome
Bought this bundle before our first family road trip with our cat. It was great having all these resources in one place, especially loved 'Essential Pet Travel Safety Tips'.
The checklists in this bundle are a lifesaver, no more last-minute packing stress!
perfect resource for newbies like me 👍
Packing checklists were a lifesaver, no last-minute stress anymore.
Safety tips are comprehensive and practical; feels good knowing I'm prepared.
This bundle is amazing! I used to stress about traveling with my cat but not anymore. Everything is covered from flying tips to choosing the right carrier - it's like having an expert in your pocket. It's digital too which means you can access it anytime, anywhere.
If you're planning to travel with your furry friend then get this digital bundle ASAP. It's not just about getting from point A to B; it ensures your pet’s needs are met every step of the way!
made flying with my dog stress-free 🐾🐾🐾🐾🐾
Stress-free road trips now thanks to these guides