SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All-in-one solution to all your pet travel worries.
I found the vaccine guide very informative. Now I feel confident about my dog's health during our travels.
Decent, but could be clearer
This digital bundle is perfect for any pet parent who loves to travel like me! It offers expert advice on various aspects of pet travel and even includes eBooks that are very informative. No more stressing over trips with my furry friend
Just downloaded this toolkit and I'm impressed! The guides on flying with pets and road trips were super helpful. Also, the checklists are a lifesaver for last-minute packing.
I've always been nervous about traveling with my cat, but this bundle put me at ease. It's packed with practical tips on choosing the right carrier and ensuring your pet's safety during the journey. No more stress over last-minute packing thanks to downloadable checklists
I've been traveling with pets for years but always felt like I was missing something. This toolkit filled in all those gaps! From vaccines to travel essentials, everything's covered here. It’s not just about getting from point A to point B anymore; it's about ensuring your pet’s needs are met every step of the way.
Finally stress-free trips with my dog.
impressive
This digital bundle is perfect for first-time travelers like me. From expert advice to handy checklists, it had everything I needed for a smooth trip with my dog 🐾 Also loved how accessible it was - could download anytime anywhere!
The Pet Travel Toolkit has been an invaluable resource in preparing for our cross-country move. With comprehensive guides on every aspect of pet travel and practical checklists, i felt more at ease knowing i was prepared for anything that came up.
Good resources, could be improved
I've always been nervous about taking my dog on flights but this toolkit eased my worries! Comprehensive advice and practical checklists have given me peace of mind.
eBooks saved me from last-minute packing panic!
No more last-minute panic before trips now that I have these resources at hand! Found Choosing the Perfect Pet Carrier super helpful while deciding what would be best for my feline friend during long drives 😺🚗
helpful
satisfactory
wish I found this before our first trip.
No more worrying about vaccines; the guides cover it all. Peace of mind indeed.
Best resource for road trips with pups!
Pet-friendly Travel Toolkit is amazing! As a frequent traveler, downloadable eBooks make preparation easy without stressing over last-minute packing.
Flying guide was super helpful, my cat and I had a smooth flight!
decent
I've always been nervous about traveling with my dog but this bundle eased all my worries. It even has an in-depth guide on vaccines which is great because I want to ensure my fur baby's health during our travels. Absolutely recommend!
safety tips ensured a smooth journey for us both.