SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I printed the checklist and keep it in my bag. It’s like a little style cheat sheet.
I love that I can revisit the printable tools whenever I feel stuck. It’s like having a mini color coach on my desk.
went from totally confused about my season to feeling pretty confident in my choices. The step-by-step layout is easy to follow, and I liked how it explains why certain colors work. I do think beginners might want more visual charts, though. Once I adjusted to the format, it clicked nicely
The best part? No jargon or complicated stuff—just straightforward advice that works wonders.
I've never felt more confident walking into a room 🙌
👏✨
I've tried other guides before but nothing compares to this one. It's simple, fun and sooo effective!
This made the 16 seasons feel approachable instead of intimidating. Each section builds on the last so you never feel lost.
it’s about feeling good in your own skin.
This bundle helped me stop impulse-buying colors that don’t suit me, which alone makes it valuable. The tone is approachable and not overly technical, which I appreciated. I did feel slightly overwhelmed at first because there’s a lot of information packed in. After taking it section by section, it became much easier to digest. Overall, a very helpful and confidence-boosting guide. ✨
Smart shopping starts here
💯💯
Who knew that understanding my season could make such a difference? Now I'm turning heads everywhere I go 💁♀️
The explanations about saturation and depth were surprisingly easy to follow. I always thought that stuff was too technical.
As someone who had dabbled in color analysis before, I found this bundle refreshingly organized. It ties clothing, makeup, and accessories together in a practical way. I especially liked the checklist for narrowing down my season. My only hesitation is that some explanations could be tightened up a little. Even so, it’s a strong resource I’ll revisit.
I used to feel frustrated shopping. Now it’s efficient and kind of empowering 💄
Super helpful, slightly overwhelming
My closet is finally cohesive. I don’t waste time staring at clothes that don’t flatter me anymore 😊
Total style clarity
I finally understand the 16-season system without my brain melting. The step-by-step breakdown made undertones and contrast actually click for me.
Great clarity, dense at times
Remarkable!
The guide helped me understand why high-contrast outfits overwhelm me. Now I balance them better.
👍
this bundle made color analysis feel doable. not scary not overly technical just clear steps.