SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nurturing my feline friend has become easier and stress-free. Happy Cat Mom Here!
what an amazing resource for all things cat-related! the ebook covered everything from nutrition to grooming which has been really beneficial in ensuring my fur baby's well-being.
👍👍👍
This combo pack has truly helped me become more confident in providing my cats with what they need – from their daily essentials down to emergency situations that may arise. .
as a first-time cat owner, i found this kit super helpful. it took away all the stress of figuring out what my new kitty needs. the guide on first aid was especially useful and made me feel more prepared for any emergencies.
Could include summer/winter adjustments.
my indoor kitty loves the checklist activities. keeps her active and stimulated
First-time cat parent here, this bundle took away all my worries. Really handy!
the first aid guide was incredibly helpful. feel safer now knowing what to do in emergencies.
Easily the best digital resource I've found for new pet parents like myself
This bundle really took away a lot of stress as an experienced pet parent looking after multiple felines at home 🏠 Easy access to essential information means less time searching online!
feeling way more confident as a cat parent thanks to these guides
I'm a new cat parent and the amount of information out there is just overwhelming. This kit made things so much easier with all the info in one place. It's practical, easy to follow and has saved me lots of time.
Becoming more confident in my cat care routine, thanks to these guides.
Best thing I downloaded today! The practical tips and guidelines are easy to follow.
This kit really saved time with all the essential info about cat care in one place.
Doesn’t dive deeply into ingredient analysis.
First-time cat owner here, this bundle eased my worries with its practical advice.
No more guesswork for me in parenting my kitty, thanks to this bundle.
The peace of mind knowing that I'm doing right by my feline friend thanks to these resources... priceless! If you're looking at nurturing your pet’s health and happiness, do consider downloading 🐾
Could be more concise and actionable.
if you're feeling overwhelmed by information overload about how to take care of your new pet then look no further than this comprehensive yet easy-to-follow guidebook series!
recommend
love how it eases cat parenting. no more guesswork!
Checklist is so handy! Keeps my indoor cat entertained all day.