SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what I needed to help make co-sleeping safe and peaceful. The guide provides clear, step-by-step instructions that are easy to follow, and the overall approach is incredibly gentle. We’ve implemented several of the tips to create a calm and safe sleep environment, and our baby is doing so much better. I’m so thankful for this bundle, and I feel more confident about co-sleeping now than I ever have. It’s been a wonderful experience.
I love how comprehensive this guide is! Makes starting co-sleeping less daunting and more comforting.
The peaceful sleep strategies in this system are fantastic! My baby sleeps better than ever now.
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We are so grateful for this guide! It provided clear, easy steps to create a peaceful co-sleeping environment. My baby sleeps better, and I feel so much more at ease. It’s definitely worth it! 🛏️🌙
Grateful
Baby sleeps safely through the night; I can rest easy
Soothing!
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Best purchase ever! This bundle has everything you need to safely co-sleep with your little one.
I'm finally able to enjoy co-sleeping without any stress or worry
This guide was a lifesaver. Co-sleeping is so much easier now and I feel confident about my baby's safety.
If you're new parent considering co-sleeping- highly recommended
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Perfect!
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No more restless nights- baby sleeps soundly now
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I’ve been using this bundle for a few weeks now, and I’ve seen such a positive change in my baby’s sleep habits. The guidance on creating a gentle and safe co-sleeping space was exactly what we needed. The tips aren’t just theoretical; they’re practical and easy to apply. I now feel much more at ease when it comes to bedtime, and my baby is much more settled. It’s a great resource for any parent looking to co-sleep in a way that’s both safe and peaceful. Can’t thank this guide enough!
As new parents, we found this guide invaluable. The safety tips are great and it’s really helped our baby settle at night.
I absolutely love this co-sleeping guide! It has helped us create a safe, peaceful environment for our baby and us. The gentle start approach really makes a difference. The guide is not only informative but comforting too. The focus on safety reassures me, and the sleep tips have been super helpful. My baby is now more relaxed, and bedtime is a time we both enjoy
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With the help of these guides, we've established a great routine that works wonders for our family.
Love this bundle. It has made the transition to co-sleeping smooth and stress-free.