SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic resource for safe and effective co-sleeping methods.
I can't recommend this bundle enough! As a new parent, I was feeling overwhelmed with all the co-sleeping information available online, but this guide is a breath of fresh air. It’s comprehensive without being overwhelming, and each step feels achievable. The focus on safety is especially important, and I felt completely confident in implementing everything. The peaceful routines it helped establish have made all the difference in both our baby's sleep and ours. This guide gives you a sense of peace and security that’s priceless.
The gentle start system is perfect, less fuss at bedtime and we both get more sleep :)
A must-have for any new parent considering co-sleeping. This guide takes all the guesswork out of it.
This co-sleeping guide bundle has truly been a game changer for us. The approach is gentle and thoughtful, making the transition to co-sleeping feel so safe and natural for both baby and parents. The tips are easy to follow and incredibly reassuring. The bonus? It's designed to reduce any stress, providing clear steps on how to create a peaceful environment for everyone involved. The advice is also realistic, meaning it doesn’t push any extreme methods but rather focuses on balance and comfort. I'm so grateful for this bundle as it has truly enhanced our bonding time and helped us rest more soundly!
The peaceful co-sleeping methods in this bundle are top-notch! My baby sleeps so much better now.
This product is great! I was apprehensive about co-sleeping, but the safety tips in the guide put me at ease.
💤🌟
Gentle start system is perfect, less fuss at bedtime
Best decision ever! This co-sleeping guide made our nights peaceful again. Highly recommend to new parents!
Love this bundle! It's like having peace of mind in a box
We both get more sleep thanks to this :)
Life-changing!
Incredible
This guide has been such a helpful tool in our parenting journey. The advice is simple yet effective, and it really helped us navigate co-sleeping with ease. I especially appreciate the tips on creating a peaceful, calming environment for both baby and parents. We’ve been able to co-sleep safely, and it’s improved the quality of sleep for both of us. I feel more confident as a parent and am grateful for this calming resource!
I've been using this system for 2 weeks now, it's really helping my newborn sleep better. No more waking up every hour!
The advice in this guide was exactly what we needed. We’ve created a calm, safe space for co-sleeping, and my baby sleeps better than ever. It’s an essential resource for any new parent! 🌟💤
Just used this co-sleeping guide, and it's really helpful. The gentle start system made the transition smoother for my newborn.
I’ve been using this guide for a week, and the change in our bedtime routine is incredible. My baby sleeps more peacefully, and I feel so much more relaxed. The advice is practical and comforting. 🍼💤
This guide made co-sleeping feel safe and stress-free. The advice is so easy to implement, and my baby sleeps much better. I love the peaceful atmosphere it has helped create! Perfect for new parents. 🌟💖
The advice here is top-notch; we felt much more confident about having our baby sleep with us after reading through it all.
This is such an engaging read - not your typical parenting manual at all. Plus, the advice actually works!
🛏️💖
A great investment towards peaceful nights and happy mornings.
This guide has been super helpful for us as new parents, really appreciate the safe approach it promotes.