SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All aspects of bottle-feeding covered in one place; it’s very practical indeed
makes switching between breast and bottle simple. 😊
✨✅
Exceptional
Good
Tummy time triumph indeed! My little one used to hate tummy time but following their tips made it a fun activity instead of a chore.
I appreciated the calm tone and organized approach to bottle-feeding topics. Still, when our baby continued rejecting the bottle, I needed more in-depth strategies than what was provided. Some advice felt repetitive instead of expanding into deeper problem-solving techniques.
this guide made managing oversupply easy.
Worth every penny. It removed all our feeding worries!
Feeding my newborn has never been easier. Great step-by-step instructions.
I must say that feeding your newborn can be an overwhelming experience, especially if you're doing it for the first time like me. But thanks to this wonderful resource pack, I've been able to switch smoothly between breastfeeding and bottle-feeding without any stress at all! The step-by-step instructions on introducing pacifiers were particularly useful since they allowed me to do it safely while keeping my baby comfortable. Also, their guide on ensuring tummy time success has helped in making our little one happier during feedings!
The step-by-step instructions are clear and easy to follow, making feeding less stressful.
This bundle is so comprehensive - covers everything you need for a smooth switch.
Insightful, but dense reading.
Mediocre
Pacifier introduction went without any fuss thanks to their effective steps
This bundle has made our transition from breastfeeding as smooth as silk. I'm grateful for the expert advice that helped us handle bottle rejection effectively!
Burping my newborn always seemed like rocket science until I read their burping checklist. Everything just clicked into place after that!
As a new parent, I found the transition from breast to bottle quite challenging. That's when this 10-in-1 bundle came into my life and made everything so much easier! The practical guides and checklists are super helpful, allowing me to navigate all aspects of bottle-feeding with ease. What really stood out for me was the expert advice on handling bottle rejection and managing oversupply - it just shows how well thought-out this bundle is. And let's not forget about the convenience factor: being able to download these resources and refer to them anytime from my phone or tablet is truly amazing.
If you're struggling with breastfeeding or just want some expert advice before making the switch, this is perfect for you! The guides provide clear steps that make even complex topics seem manageable.
Introducing a pacifier safely? Check. This bundle covers it all.
I must say, every aspect of this bundle screams convenience! From downloadable resources that can be accessed anytime anywhere to tips on tummy time success and proper burping techniques - it's got everything covered! One thing I really appreciated was how it addresses specific challenges faced during the transition phase instead of providing generic advice like other resources do.
The practicality of this bundle is something that stood out for me. It's not just about feeding your baby but also ensuring their overall well-being during the transition period. For instance, there are step-by-step instructions on introducing pacifiers safely and switching between breast and bottle feeding which proved beneficial in maintaining a balanced routine for my baby.
No generic advice, only tailored solutions. What a relief!
I think this product works best as an introductory roadmap for parents just starting to explore bottle-feeding. It’s supportive and covers a wide range of subjects. Still, I expected more layered detail and expanded troubleshooting for babies who resist change. It’s not ineffective, but it didn’t fully resolve our specific situation without seeking additional resources.