SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The paced feeding advice worked well for us, although some points were repeated across multiple sections.
👍👍👍
Tummy time success guaranteed! This bundle provides great tips and tricks.
This bundle is a godsend! It's got everything new parents need to transition from breastfeeding to bottle-feeding. The checklists and guides are so detailed, I felt confident in every step of the process.
Tummy time tips were super helpful, baby's loving it now.
Tummy time success ensured with these fantastic tips and tricks!
Perfect
introducing a pacifier safely? check!
So glad I got this bundle. It's been a blessing for our family, making the transition to bottle feeding much simpler and less stressful. The digital guides are full of practical advice and tips that have really made a difference.
If you're struggling with your baby rejecting the bottle, get this bundle now! Their guide on handling rejection is spot-on and worked wonders for us.
Bottle rejection? No problem! The guides helped me understand my baby better.
I was skeptical initially but this bundle turned out to be extremely helpful! The bottle-paced feeding guide is fantastic and makes feeding time so much easier.
The oversupply management guide alone makes this bundle worthwhile! It’s been instrumental in helping me navigate through such a delicate issue with confidence.
I was so nervous about switching to bottle-feeding but these resources have been invaluable. They're easy to understand, accessible on all devices, and cover everything you need to know about introducing pacifiers safely. Definitely worth it!
recommend
Switching was so smooth, thanks to the practical guides and checklists.
Newborn hydration is important. Thankfully, this resource keeps us covered.
Practical steps, great help for new parents like us.
Such a well-curated collection of resources! I've found each one useful in its own way, especially when it comes to managing oversupply of breast milk.
Made the transition to bottle so much easier!
Great resource, just wished for deeper explanations sometimes.
You won't regret getting this bundle if you're planning on transitioning your newborn to bottle-feeding. The burping checklist has saved us from many uncomfortable moments with our little one!
I found managing oversupply of milk less stressful with this bundle's help
Appreciate having all these resources in one place, very convenient!
Switching my newborn from breast to bottle was causing me so much stress until I found this bundle. It has been incredibly helpful with its practical steps and expert advice.