SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who isn’t great with maps, this set of guides really helped me relax while navigating a new city. The public transport guide broke everything down, and the car rental checklist was a lifesaver—I actually saved a lot on rentals I would have normally overpaid for!
Totally worth it if you're exploring new cities often. I've saved so much since I started using these guides!
This kit is perfect for backpackers looking for cost-effective ways to explore new cities without breaking the bank; highly recommend it!
I'm all about walking tours and bike rentals when I travel, found lots of good tips in here that helped keep costs down.
Exploring a new city can get pricey, but this bundle totally helped me cut costs without sacrificing fun. I loved the fact that everything was digital, making it so easy to access no matter where I was. A must-have for budget travelers!
First time traveler here, the AI checklist made navigating NYC so much easier. Highly recommend!
A real confidence booster for city navigation.
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The car rental checklist saved me from overpaying in Barcelona. So many great tips and tricks!
The AI-powered checklist is amazing! It found the best transportation options for me and saved me so much stress.
I'm always hesitant about public transport when traveling, but the 'Mastering Public Transport With Ease' guide really helped me out.
Great buy for any city explorer like me who wants to save some bucks on transport. Guides are detailed and easy to follow.
Had the best time exploring with this bundle’s tips! The public transit guide was easy to follow, and the car rental checklist made sure I wasn’t overcharged. I felt so confident moving around, and saved so much money. Highly recommend!
If you're planning a trip soon, definitely check out these guides. They cover everything from walking tours to car rentals!
Great, but wish it had more details on car rentals
No more overpriced taxis for me, thanks to this brilliant package. The tips are practical and applicable anywhere in the world.
Used these guides on my recent business trip to Sydney, they were spot on with advice and recommendations.
Loved the insider tips on affordable travel options.
This digital pack was super helpful for my first solo travel experience, felt confident navigating new cities and saved lots of money too!
All about saving money, right? This bundle showed me exactly how to navigate a new city affordably. I got tips on everything, from using metro passes to picking the best bike share. Super practical, would buy again!
The AI-assisted checklist blew my mind! Found some really affordable ways to get around that I wouldn't have thought of otherwise.
The car rental checklist saved me from overpaying last trip - worth every penny of the purchase price.
This bundle is amazing for budget travelers like me. Cut my transportation costs in half during my Tokyo trip.
Simplified city navigation.
I'm not tech-savvy but found this digital guide super easy to use. It helped me snag cheap car rentals and made traveling around the city a breeze.