SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made planning fun activities for everyone super easy.
Turned our family trip into a stress-free experience. Loved the checklists
helpful
Love how this bundle makes group travel planning a breeze, saving us time and money on bookings! 🙌🙌🙌
nifty
great!!
Totally awesome! Itineraries were super helpful for our group adventure😊
Saved us from last-minute surprises during our weekend getaway, such a relief!
The communication strategies really helped keep our large group organized
Just downloaded this digital bundle for our upcoming family trip. The group booking secrets are a real money-saver! We've managed to book flights and hotels efficiently without breaking the bank. It's really taken the stress out of planning.
The adult activities are engaging and enjoyable.👍
The activities included are fun and easy to implement. Kept the whole gang entertained during our road trip!
What a fantastic guide! I recently planned a trip with my friends and this digital bundle made the process so much easier. The group booking secrets saved us both time and money - we got awesome deals on our flights and hotels without any last-minute surprises. Plus, the communication strategies really helped keep everyone in sync. Totally recommend it for anyone planning a group adventure!
worthwhile
useful
this bundle made planning our group vacation a breeze, loved the checklists and tips.
the guides for adult adventures were super helpful 👍👍👍👍👍
I’ve used this bundle for a few group getaways, and it’s been super useful overall. The checklists and eBooks made planning stress-free, and the group booking tips were spot-on. The only issue I had was with the games section. While they were fun, some felt a little too simplistic for our group. More variety in activity suggestions would’ve been great. Still, I would definitely recommend it for anyone planning a group trip!
stellar
impressive
Finally an all-in-one solution that simplifies group travel. The checklists and tips are super handy.
The practical tools helped keep all our plans organized.
I've always found coordinating trips with colleagues challenging until I stumbled upon this 4-in-1 bundle! It not only simplifies booking but also provides great advice on how to communicate effectively within the group making travel smooth sailing 🚢 Highly recommended!
Used this digital bundle for our family trip and it was a lifesaver! The group booking secrets helped us save big on flights and hotels, plus the checklists made planning so much easier
Group booking secrets saved us so much money and time!