SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend
The bundle made the process fun for my little one and me.
One thing that really stands out about these digital resources is how they make potty training fun and engaging for both parent and child. They're packed full of practical tips that have helped us turn what could be an overwhelming process into something enjoyable. Plus, being able to access everything from anywhere at any time means I never miss a beat in our potty training journey.
AI reminders made potty training less stressful. More time for fun!
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Never thought I'd say this but Potty Training is now enjoyable with these eBooks at our disposal! They're full of expert tips powered by AI which makes everything more efficient
Personalized guidance from this digital download has been invaluable in our journey.
The personalized reminders from the AI system make it easier to stay organized and motivated throughout potty training journey. This bundle truly takes guesswork out of equation!
The digital guides and eBooks in this bundle provide step-by-step instructions that are easy to follow. They have helped me stay organized throughout the process.
A must-have tool for busy parents. Easy-to-follow checklists are super handy!
WOW
i found the personalized reminders particularly helpful - no two kids are alike after all! it’s great how they adjust according to my kid’s progress 💡
The best part? This bundle takes all the guesswork out of potty training! With real-time tracking powered by AI technology, I always know exactly where we're at in our journey - no more wondering if we're doing it right or second-guessing myself. If you want to simplify your life while ensuring your child's success, then don't hesitate – download this bundle today!
An all-in-one solution making potty training smoother than ever before thanks to AI.
Packed with expert advice, it’s like having a personal coach for potty training.
AI reminders for potty training? Super helpful! Keeps me on track with my little one's needs.
Very useful checklists, but could use clearer examples.
I was initially skeptical about using AI technology for something as personal as potty training, but this product has completely changed my perspective. It offers personalized guidance that adapts to my child’s needs and progress - it feels like having an expert right at your fingertips! Plus, being able to access these resources anytime from anywhere is a bonus.
I'm a busy parent and this digital bundle has been an amazing tool in our potty training journey. The AI-powered reminders keep us on track, ensuring we never miss a milestone. It's like having an extra pair of hands helping out!
Used AI technology in an impressive way – smart advice tailored specifically for us!
Potty training used to feel overwhelming but not anymore thanks to this bundle! The resources provided here are engaging, making it a fun experience for both me and my child.
The checklists included are easy-to-follow and keep us organized throughout our journey. I've found that the strategies suggested by the AI are truly effective in making potty training less stressful while maximizing efficiency – it transforms what could be an overwhelming task into a joyful experience!
The use of AI technology in tracking real-time progress is what sets this apart from other products available online. It's perfect for busy parents who need an extra hand with potty training tasks
This bundle is a true ally for any parent in the potty training phase. The AI-powered reminders are incredibly helpful—they keep me on track and make sure I never miss a milestone.
Packed with expert advice backed by AI, helped us stay on track.