SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No more guesswork involved, real-time tracking of progress was brilliant!
Accessing these resources from anywhere at any time? Super convenient
What I appreciate most about these resources is how they make potty training fun for both me and my child. The checklists are easy to follow, the tips practical, and best of all - it's all accessible from anywhere at any time.
Used this digital guide, saw real progress in my child's potty training journey.
helpful
AI reminders are a huge help in tracking progress, feels like I'm not alone!
AI-enhanced tips truly work. Saved time and reduced stress in our potty training journey.
The AI-driven insights provided by these resources are spot-on! They’ve given me practical tips that have saved time and reduced stress during our potty-training journey.
As a busy parent, this bundle has been instrumental in making the potty training process much more manageable. The AI-driven reminders and tips have provided invaluable assistance in tracking my child's progress, ensuring we never miss a milestone. It's not just practical but also fun for both me and my little one.
Smart tools, minor clarity gaps.
This bundle was so helpful - AI tips kept us on track and calm throughout the process.
Some guidance was helpful, yet parts felt too general and didn’t fully address regression issues we faced.
Smart tools, minor clarity gaps.
I'm amazed at how effective these digital tools are. Being able to access them from anywhere at any time has made staying on top of things so easy!
Ok
AI-powered potty training tools made the process fun and engaging for my toddler!
Helpful, but somewhat basic.
👌
i was skeptical about using ai for something as personal as potty training, but this bundle changed my mind. it provides practical tips and strategies that have made the process so much smoother.
The digital guides were really insightful, helping me develop a personalized plan for my child.
Made the entire experience smoother than I ever imagined possible. Worth every penny!
Got the digital guides, they're awesome! Packed full of practical tips, all thanks to AI technology.
The checklists are easy to follow. Made tracking progress seamless with AI-driven reminders!
Loved the structured guidance and reminders, but some tips felt a bit generic rather than tailored to unique situations.
AI reminders kept us on track with potty training, such a relief!