SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
superb
I can't believe the change in my child's behavior since we started using this. It's like night and day!
If you want harmony at home, get this bundle ASAP.
This bundle does such an amazing job at analyzing children’s behaviors—it provides so much insight!
This bundle is amazing for helping kids analyze their emotions. My daughter loves it, she says it makes her feel understood!
my son used to struggle with understanding his own feelings, but now he seems much more self-aware thanks to this toolkit!
I love how it encourages emotional intelligence. My son is becoming more aware of his feelings and how to handle them.
I can’t thank this enough for helping my child grow emotionally. They now understand their feelings better and know how to cope with them. It’s been an incredibly positive change! 🌸✨
A real lifesaver when dealing with moody teenagers who struggle expressing themselves properly! 10/10 would recommend.
I’m so impressed with the results. My child is handling their emotions with more maturity, and it’s made a big difference in how they interact with others. So thankful!
This has been a fantastic tool for helping my child manage their emotions. It’s made them more self-aware and emotionally intelligent. I’m thrilled with the progress we’ve seen!
ok
I'm impressed by the growth I've seen in my child's emotional intelligence since starting with these materials. Truly remarkable stuff here folks.
I never thought we could see such a shift in my child’s behavior so quickly. This has made a huge impact on their emotional development, and I couldn’t be happier with the results!
This bundle has been a total game-changer in improving our communication.
This has made a significant difference in our household. My child used to have trouble understanding their emotions, and it led to frustration. Now, they are more aware of their feelings and know how to express them in a healthy way. The tools are easy to use and fun for the kids. I’ve noticed a positive shift in their behavior, and we’re all a lot happier as a result. Highly recommend this for anyone looking to help their children with emotional intelligence!
The eBooks are insightful and practical.
Loving how this tool encourages emotional awareness in kiddos! My daughter seems more tuned-in to her feelings since we started 🌟
I was skeptical at first, but seeing the transformation in my child’s emotional awareness...I stand corrected 👏👏👏
Bought this on a whim, turned out to be the best decision ever!
This kit makes understanding and handling emotions less daunting for little ones - kudos!
The change in our home after introducing this program was immediate - less tantrums, more discussions about how we're feeling!
This has made a world of difference in how my child manages their emotions. They’re now more self-aware and able to handle situations better. I’m grateful for the progress we’ve seen! 🌟💖
Our family life has improved so much with the help of these tools. The kids are more aware of their feelings and how to handle them.
navigating the world of kid’s emotion can be tough, but these resources have made things much easier on us parents!