SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was struggling to grow my IG account but with these tips and strategies, I've seen a significant increase in engagement. Really worth it!
for someone who isn’t tech-savvy, deciphering Instagram algorithms seemed impossible until i got hold of these guides. they're straightforward and beginner-friendly - just what I needed!
If you’re struggling to get your Instagram posts noticed like i was, you need these guides. They're designed specifically for beginners and small business owners who want their content seen by more people.
The focus on both algorithm understanding and growth tactics is perfect for small business owners like me who want fast results.
Saved a lot of time by cutting through the trial-and-error phase with proven strategies.
Understanding audience preferences became easier with the help of tools and techniques provided in this bundle – definitely improved future content planning!
Saved so much time by skipping trial-and-error phase, thanks to proven strategies in this pack.
👍👍👍
Analytics made easy and effective.
The hashtag guide provided in the package is brilliant! My reach has grown exponentially after implementing them into my strategy.
Grew my following organically using actionable tips from this bundle - it works!
This pack gave me a better understanding of the IG algorithm. More visibility now!
⭐️⭐️⭐️⭐️⭐️
I downloaded the digital bundle and unlocked powerful strategies that boosted my reach instantly!
Saved so much time by cutting through trial-and-error phase with proven strategies from this pack. A great tool indeed!
I’ve bought other Instagram guides before, and this one stands out for being straightforward and not overwhelming. The explanations around how the algorithm ranks content were especially helpful. I liked the focus on organic growth rather than shortcuts. My only critique is that some of the examples felt general instead of industry-specific. Still, it gave me a structured plan, and that alone made it worth it.
The information is easy to follow, but I expected more detailed examples and deeper insights into competitive niches.
The best part? It's all actionable strategies - no vague advice or confusing concepts. You'll learn how to optimize your content based on performance tracking and audience understanding 💪
I appreciate how it focuses on both algorithm understanding and growth tactics - very useful!
Tracking performance and understanding my audience has never been easier, great tool for improving future content.
Grew my following organically with this.
If you're looking to turn Instagram into a business growth tool but don't know where to start, look no further than this pack!
Clear writing, though somewhat surface-level overall.
this is not your average guide, it’s so much more! understanding the algorithm and using hashtags effectively has boosted my reach significantly. plus, tracking performance is now a breeze with their easy-to-follow analytics for beginners.
This pack helped me discover effective hashtags for my niche.