SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, the beauty benefits of these guides are just amazing. Love it!
so i’ve been using this almond oil set for about a month now and wow just wow 😮 no more dry patches or dull hair days! i mean who knew one product could do all these wonders right? following the 3-in-1 guide was easy as pie too 👍 what really surprised me though was how quickly my skin absorbed the oil leaving no greasy residue behind plus did i mention how amazing it smells? honestly can’t recommend enough!
With this almond oil pack, I've seen a noticeable difference in my complexion. 😊
Love the natural glow it gives me, truly an essential for skincare!
I'm absolutely loving the results from this almond oil set! It's been doing wonders on my dry skin and brittle nails. Plus, the 3-in-1 guides have really helped me understand all its uses - well worth every penny!
i'm not usually someone who writes reviews but man oh man does this deserve one 😲 okay so here goes: didn’t think much of it when i first bought this almond oil pack (mainly because well why not?) little did i know id stumble upon some sorta beauty goldmine! the guide is a lifesaver - super easy to follow and covers everything you need to know about almond oil. my skin feels baby soft, my hair's got this healthy sheen and even my nails look better than ever 🙌 if you're on the fence just go for it i promise you won't regret!
No more dryness, only radiant glow... love these almond oil rituals! ❤️
The benefits of this pack have been incredible for me - softer skin, healthier hair...and all thanks to almond oil 🙏.
my skin feels reborn and fresh! 👍
ok so who knew almond oil could do so much i mean seriously this pack is like the ultimate beauty secret nobody tells you about but really should i’ve been using it for a month now and my skin has never looked better plus my hair feels super soft and looks shiny af 🌟 also love the fact that they included guides with different ways to use these oils makes it easier for beginners like me can’t wait to see more improvements in the coming weeks ❤️
soothing and hydrating...best purchase ever.
The printable checklists are super handy and make it easy to stick to a routine. I love the holistic approach, covering both skin and hair. I only wish there was a little more detail on mixing almond oil with other products, but I think that’s more of a personal preference than a flaw.
🌟 almond oil magic in a pack
i'm loving the glow on my face after using these almond rituals!
The Beauty Benefits of Almond Oil Pack has totally revitalized both mine and my wife's skincare regimen! We've noticed remarkable improvement in our complexion within weeks of usage.
i adore how versatile this product is! not only does it moisturize but also gives your hair a healthy shine ✨ plus, the instructions provided make everything straightforward 😊
A wonderful investment - I've noticed such a difference in my hair health.
Absolute magic for my dry hair.
i'm loving this product! it's made such a difference in my skincare routine. the almond oil is so nourishing and the guide makes application a breeze 🌟.
This 3-in-1 guide has really opened my eyes to the wonders of almond oil! My skin is glowing like never before and I can't get enough of these products - they're just amazing.
so here goes...never thought i'd write one of these reviews but oh boy does this package deserve one 👏 since incorporating these rituals into my daily routine there's been nothing short of magic happening ✨my complexion seems clearer somehow more radiant...the dark circles under my eyes? gone! and don't even get me started on how soft and shiny my hair is now...i mean i just can't stop touching it 💁♀️ the guides are super helpful too, they really take you through each step making sure you're getting the most out of your almond oil. seriously if you're not using this product already what are you waiting for?
This product is phenomenal! The guides are super easy to follow which makes incorporating almond oil into your beauty routines a breeze.
The quality of this almond oil is top-notch 👌 And having three different ways to use it? Genius! My skin and hair thank you!
Nourishing magic in a bottle 🌟
i'm in love with how nourishing this oil feels on my skin. plus, the guides provide great tips for incorporating it into your beauty rituals 💕.