SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this bundle! It's made meal planning so much easier for our family. The guides are straightforward and the checklists keep us on track.
I've seen a positive change in my children's eating habits since using these guides, very beneficial!
This has been incredibly helpful in getting my family to eat healthier! The guides are clear and insightful, and the checklists make meal planning simple and stress-free. It’s made a noticeable difference in our meals. 🌟🥙
I can't recommend this enough! The guides are easy to follow and the results speak for themselves - my children are making better food choices now.
I can’t believe how much easier this has made our meals! The guides offer great tips, and the checklists ensure we stay on track. My family is now eating healthier, and it feels great! 🍎🍒
Best investment!
this isn't just another set of generic dietary advice; it truly caters towards busy parents and their needs for practicality 🙌
Love this bundle! It's made meal planning so much easier. The checklists are super helpful.
If you want your family's diet improved then look no further than this pack, trust me on that 😉
I've always struggled with creating balanced meals but these guides have been a lifesaver. They're straightforward and practical.
The guides and checklists are exactly what I needed to get my family on track with eating better. I love how organized everything is, and the tips are easy to implement. It’s truly made a difference in our routine! 🍊🍓
The checklists in this set are great tools for teaching kids about balanced meals and snacks :)
The 4-in-1 bundle has been a lifesaver. It's simplified eating habits in our home, making it easier to choose healthy options.
the checklists are so handy; they've really helped me keep track of what my family's eating 🥗🍽️
Definitely recommend this for anyone wanting to improve their family’s diet - the tips and tricks are super useful!
If you struggle with maintaining balanced diets like me, then trust me, this is something you need in your life right now!
These guided lists have made shopping trips less stressful - now i know exactly what i need for balanced meals every time ✅
satisfied
Absolutely love how comprehensive yet easy-to-understand these guides are. Definitely worth the purchase
As someone who has always struggled with meal planning, this bundle has made such a difference. The guides are full of great advice, and the checklists make it so easy to stick to a plan. My family has been eating better, and I’ve felt so much more organized and confident when it comes to food.
The step-by-step guides are fantastic, and the checklists help me stay focused and organized. We’ve been making healthier choices and having more fun with mealtimes. This bundle has been a huge help!
i'm really impressed with how comprehensive yet user-friendly everything in here is; definitely worth checking out!! 💯
Been using this bundle for weeks now and I gotta say...it’s really improved our dinners at home.
We've seen such an improvement in our family’s diet since using these guides.
these guides have been instrumental in our journey towards better nutrition; i can't express enough gratitude 🙏😇