SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle really gets that life is busy. It’s not just meal planning—it’s about reducing stress and making food work for me instead of against me. So grateful for it.
😊
It’s not just another digital meal planner but also an efficient tool to monitor your nutritional intake. Highly recommended!
Easy-to-follow, but I want more visual aids. Very helpful though!
No more decision fatigue! This digital bundle is packed with exactly what I need to stay focused on my meals and my goals. I feel more energized already!
Absolute win!! 💖💖
🎯
average
I never realized how much I was overcomplicating meals before. With this system, everything’s simplified, and I’m eating better without the mental load.
nice one
It's like having a personal dietitian who knows exactly what you need and helps you achieve it. The AI-based goal tracking feature is just amazing.
Love how easy it makes staying on top of my health goals 🥗💪
This is EXACTLY what I needed. I'm not just planning meals; I’m building long-term habits that make me feel good. It feels effortless now!
solid
Weight loss doesn’t feel like a battle anymore. This bundle has made it so much easier to stay on track, and the AI makes sure I’m always eating the right things!
Thanks to this kit, I can finally keep my nutrition in check.
LOVE it! It's helped me stop second-guessing every food choice. Meal planning has never been easier, and the AI does all the heavy lifting. Seriously!
Love this kit! The AI goal tracking is like having a personal nutrition coach. It's helped me stay on track with my meal planning.
Seriously, this is next-level meal planning. AI that adapts to my changing goals? YES please! It's so personalized, I feel like I'm in control for the first time ever. 🤩
If you want to make healthy eating stick, this is it. No crash diets, no confusion—just easy, practical steps to get where you want to go. Can’t recommend it enough!
The balanced nutrition aspect of this product really stands out. It ensures all my meals are well-rounded and nutritious 👌
The balanced nutrition kit has been a lifesaver in helping me plan meals that meet all my dietary needs!
What I enjoy most about this product is its versatility. Meal planning, goal tracking - you name it, it does everything!
If there’s one thing I’m grateful for, it's the fact that with this kit, I no longer have to worry about what to eat next or if I'm meeting my nutritional needs.
IWho knew planning meals could be this fun? I get to be intentional about food choices and still feel like I’m eating what I actually want. Super practical too.