SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve tried countless grooming sets over the years, and this one stands out immediately. The scent is subtle but sophisticated, not overpowering at all. The three-step routine makes it incredibly easy to stay consistent, even on busy mornings. My beard feels smoother, looks healthier, and doesn’t itch like it used to. I also noticed less dryness around the skin underneath, which was always a struggle before. Everything feels thoughtfully designed, from the packaging to the way each product complements the next. It honestly feels like a proper upgrade to my daily routine rather than just another grooming purchase sitting on the shelf.
👌 This 3-in-1 beard care pack has been a lifesaver! My beard feels softer and looks healthier.
Absolutely in love with this starter pack. It's made my beard maintenance so much easier, no more itchy skin underneath.
I wasn’t expecting much at first, but this kit genuinely surprised me. The routine is simple, the texture of the products feels premium, and my beard has never looked this neat. After just a couple of weeks, it feels softer and much easier to manage.
This kit provides the perfect solution to all your beard woes. I've noticed less dryness and improved texture since using it.
I bought this for my boyfriend and his confidence has skyrocketed because of how good his facial hair looks now 👍
Never thought I'd find something that worked so well on my coarse hair...this stuff is magic!
this was a gift from my wife, i'm really impressed with how quickly i saw results. great value for money too 🙌
The subtle glow it gives off makes you feel like you're ready to take on anything, definitely worth every penny.
i’m new to the whole “beard game” but this starter pack made things super easy; plus, no more irritating razor burn!
My dad loved this product! His grizzly bear look transformed into a sleeker style overnight 💯
Got these as part of a gift exchange at work, didn't expect much but boy was I wrong - they're fantastic!
I saw results within just a few days of using this pack. My coarse hair feels softer and healthier now.
Absolutely outstanding
this product does exactly what it promises: gives you that gentlemanly glow while taking care of your beard
My partner loves how his beard looks since he started using these products; he says they make him feel more confident 😊
So smooth and refined.
I love how effortless this makes my mornings. The process is quick but still feels luxurious. My beard looks fuller and more polished, and I’ve gotten compliments I definitely wasn’t expecting.
Five stars without hesitation.
The first thing I noticed was the quality. Nothing feels cheap or rushed. Each step in the routine flows naturally into the next, and the results speak for themselves. My beard feels conditioned all day, not greasy or heavy. Even late in the evening, it still looks tidy.
Pure excellence
From the very first application, I could tell this was different. The texture absorbs nicely and doesn’t leave residue. My beard used to feel coarse by midday, but now it stays soft and controlled. The overall experience feels elevated and intentional.
Clean, fresh, confident.
This set really simplified my grooming habits. Instead of juggling random products, I now have a cohesive system that actually works. The improvement in shine and manageability is obvious after consistent use.
Impressed beyond words.