SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Starting an online storefront? Then you need this! It helped me sidestep so many newbie pitfalls... absolutely invaluable.
This product saved me from many potential blunders in setting up my first online shop!
Just finished setting up my store using this bundle. Absolutely love the checklist, super helpful!
This bundle is a must for anyone thinking of starting an online business. It covers all the essential steps and helps you avoid rookie mistakes. The checklist was super handy for staying organized. Great investment!
If you’re thinking about starting an online store, this is the resource you need. I was completely overwhelmed by the process, but this bundle broke it down into manageable steps. The checklist was incredibly useful, and the guide gave me the confidence to avoid costly mistakes. I also loved how the course went beyond just technical setup and included tips for marketing and customer retention. It’s a complete package that covers everything. My store is finally up and running, and I couldn’t be happier!
I've never seen anything as detailed as this setup bundle before. The checklist ensured that I didn't miss out on any crucial steps.
The step-by-step instructions in the guide are clear and concise. A must-have for beginners like myself.
I wish I had found this bundle sooner! It broke everything down step-by-step, and I learned so much about what to avoid when setting up a store. The checklist helped me stay on track, and I feel so much more confident now. 🙌🚀
Starting my online store was one of the best decisions I’ve made, and this bundle made it possible! It’s such a comprehensive resource, packed with valuable information. The step-by-step guide gave me clarity on what I needed to do and in what order. The checklist helped me stay organized, and the mistakes section was incredibly insightful. I can now see exactly where I was going wrong in my previous attempts, and I’m confident I’m on the right path now. This is an investment worth making!
Wish I had this when I started my online shop... it's full of great advice to avoid newbie errors.
From mistakes to avoid, to a handy checklist - this bundle has got you covered! It's like having your very own e-commerce mentor.
Avoiding common pitfalls has never been easier with these resources at hand! A must-have for anyone starting an online business.
If you’re thinking about starting an online business, you absolutely need this bundle. As a complete newbie, I had no idea where to begin, but this guide made everything so much clearer. The mistakes to avoid were eye-opening – I realized I had been making a lot of beginner errors that were hurting my sales. The checklist was also incredibly helpful, ensuring I didn’t overlook anything important. This resource has given me the confidence to keep moving forward, and I’m already seeing results!
I can't believe how much easier it was to launch my store after going through these materials. They really help streamline the whole process!
Seriously one of the best investments I've made for my new online store. Everything you need is all here in one simple package!
This course was incredibly helpful! I was overwhelmed with the thought of starting an online store, but this guide provided simple, actionable steps. It saved me from making costly mistakes and gave me the clarity I needed to move forward. 🌟📈
This guide helped me understand what not to do in setting up an online store. It was incredibly helpful!
This kit has been such a game changer for me; took the stress out of starting my own online business. Can't recommend it enough!
No more worrying about making rookie errors thanks to the 'mistakes' section of this guide 👍
The beginner-proof nature of this product is amazing! No more stress about making newbie mistakes 😌
The best part of this bundle is its beginner-friendly approach. It made my online store setup a breeze.
This guide saved me from some common mistakes that could have held back my new online store. Thank you!
This bundle is hands-down the best investment I’ve made for my online business! I had no idea what I was doing when I first set up my store, and I quickly realized I was missing a lot of important steps. This guide not only shows you what to do but also what mistakes to avoid, which was incredibly helpful. The checklist was a lifesaver in keeping me organized, and I felt supported throughout the whole process. If you’re serious about launching a successful online store, this is a must-have!
No nonsense, straight-to-the-point advice on how to avoid common errors in setting up your first online store.
If you're new to ecommerce like me, get your hands on this bundle ASAP!