SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm really digging this checklist. Very practical.
This helped me understand the basics of branding and create a brand that stands out! 🌟
These resources broke everything down so well! I learned what I needed without wasting time. The part about brand tone really stood out to me. It's like they gave me a cheat sheet to make my messaging hit the mark. A must-have for anyone starting their business journey!
Felt like I had a personal branding coach in my pocket.
This is the perfect starting point for anyone new to branding.
The step-by-step guide rocks!
No prior experience needed, just willingness to learn - exactly what I needed!
The playbook checklist is so practical, defined my brand personality effortlessly.
Love the easy learning! Perfect for a beginner like me.
Defining and communicating your brand personality is a breeze with their checklist.
I’ve been trying to figure out how to get my brand noticed. This bundle made it so much easier to define who I am as a business and communicate it clearly. The tone secrets are pure gold! Honestly, this is exactly what I needed to get started.
Perfect for beginners like me. Simple and actionable steps.
Finding the perfect tone for my brand was made simple with these secrets. 👍
Made branding feel simple.
All the complex concepts were broken down into simple steps, made learning quick and easy.
If you're starting a new business like I was, this is an essential purchase.
Tone guide was a lifesaver.
Made launching my product less daunting with its clear instructions and easy-to-follow steps
Affordable and comprehensive
If you’re a newbie, this is definitely for you. I was all over the place with my branding before, but now I know exactly what steps to take. The easy guides, playbook, and checklist have been so helpful. Can’t wait to see where my brand goes with these tools!
This bundle really resonates with me.
Saved me so much time and money, no more endless searching for resources!
Made it easy for me to build a strong brand that resonates with my target audience 🎯
The step-by-step guide is gold✨
No prior branding experience needed - just a willingness to learn which suits me perfectly as a beginner!