SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got a new kitten and this starter pack has been incredibly helpful! The step-by-step guide made the whole process much easier. Totally recommend for first-time cat owners!
a must-have for kitten parents.
Having trouble with litter problems? This pack has you covered! Practical solutions that actually work saved us from many headaches.
A must-have for any newbie cat owner out there who wants their pet journey to be smooth sailing 🐾
great tips and tricks.
I found the tips in this bundle super helpful as a new cat parent. Especially appreciated the advice on bonding with my fur baby.
Helpful, could use more details.
Overall an invaluable resource for any newbie cat parent - makes caring for your first pet simple yet enjoyable 👍 Highly recommend!
life-saver for first-timers.
The guide on understanding play needs of kittens really opened my eyes to what makes them tick, they're not just cute but complex creatures too!
As someone who likes things organized and clear-cut, the checklists included were perfect! They helped me get ready fast without missing anything important.
If you're wondering how to take care of your first kitten like I did, look no further. From grooming basics to expert tips, it's all here in one place.
The pet-proofing checklist really helped to make our home safe for our new feline friend. No more worries about hidden dangers!
The time-saving checklists were fantastic! Got my home ready for my little furry friend in no time at all 👍
First time owning a cat? This pack is all you need! It helped me understand my kitty better and avoid common litter box issues too.
kitten's happy, i'm happy 😺
This bundle has been such a help in making my home safe for my little furball. The pet-proofing checklist is thorough and practical.
The eBook on understanding your cat’s play needs really helped me bond with my new feline friend. Now we have fun together while also ensuring she stays active 😸❤️
Absolute must-have for cat parents
I got this before bringing my kitten home, and I honestly don’t know what I would’ve done without it. The step-by-step guide was clear and simple, and I loved the practical advice on common problems like litter issues. This pack made the whole process easy, fun, and less stressful!
wish I'd had this when I got my first cat!