SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m so happy I found this bundle! The AI support system is incredibly helpful and provides personalized advice that really works. I love how it tracks my baby’s feeding and sleep schedules, and I feel like I finally have a better understanding of my baby’s needs. It’s easy to use, and it has given me the confidence I need as a new parent. This product has made my life so much easier, and I would recommend it to anyone!
Makes me wish they had something like this when my first child was born! It's truly a 3-in-1 lifesaver for any parent with a newborn.
Honestly don’t know how we would’ve managed without it – super useful for new moms and dads alike!
A must-have for all new parents out there - it truly takes the guesswork out of newborn care 👍
I can’t imagine parenting without this system! It’s helped me keep track of my baby’s feedings and sleep, and the advice is so helpful.
We're new parents and the 3-in-1 bundle has been our go-to for all things baby related. Love it!
Just got this newborn care bundle and wow! It's like having a personal pediatrician on call 24/7. The AI support system is spot on with advice.
I was initially skeptical but this bundle truly delivers as promised. The AI support system is like having an extra pair of hands around the house
I can’t imagine parenting without this bundle! The AI support system is like having an expert on hand at all times. It tracks my baby’s schedule, offers helpful tips, and even adapts to my baby’s changing needs. I love how it makes managing feeding and sleep routines so much easier. It’s easy to use and has made me feel so much more confident. If you’re a new parent, this bundle is a must-have! 👶🌟💖
I'm a new mom, and this 3 in 1 system was just what I needed. It's like having an extra pair of hands.
With this kit, my husband and I feel more confident in our parenting skills. We're able to provide better care for our newborn without constant worry
I’m so happy with this product! It’s made caring for my newborn so much smoother. The sleep tracking is super helpful, and I love how personalized the tips are. It’s easy to use, and I feel more confident than ever.
If you’re feeling overwhelmed with your newborn (like most do), get yourself one of these ASAP.
I’m so grateful for this system! It makes managing my baby’s routine so much easier. The personalized suggestions help me feel more prepared, and the AI support is just what I needed
This is the ultimate tool for new parents; from health monitoring to sleep tracking - it’s got everything covered
It's like having an extra set of hands and eyes, super helpful when you're exhausted from lack of sleep.
The newborn care guide? Brilliant! So comprehensive yet simple to follow!
This bundle is heaven-sent for working moms like myself who juggle multiple responsibilities but still want only the best care for their babies.
We are absolutely loving the AI support system! Makes parenting less stressful and more enjoyable.
This toolkit is just ok. It hasn't made much difference to our mornings or nights.
I can’t express how much this bundle has helped me! As a new parent, I was feeling overwhelmed, but this system has completely changed the game. The AI support system is like having a personal assistant who keeps track of my baby’s routines and offers advice when I need it. I love how it adapts to my baby’s needs and provides tailored tips. The sleep tracker is a huge bonus, and I feel like I’m finally getting some rest. This product has been a lifesaver!
nice!
satisfied
this product is a must-have for large families. can't recommend enough.
Just what we needed to help navigate through the early days with our newborn.