SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a new parent, this bundle was my savior. The AI support system is so intuitive and helpful!
even my husband who's not tech-savvy loves this!
Baby teething? Not an issue anymore since getting this handy helper with its insightful tips on soothing sore gums
So helpful!
I wish I had discovered this bundle sooner! The AI support system is incredibly helpful and makes managing my baby’s daily needs so much easier. It keeps track of everything from feeding to sleeping, and the personalized tips are exactly what I needed. The sleep tracking feature is a lifesaver – I feel like I’m finally getting the hang of my baby’s routine.
A must-have for any new parent. This thing practically babysits your child for you!
With twins, I need all the help I can get. This 3-in-1 system has been an absolute godsend!
This is the best investment we've made for our family. It’s like having a professional nanny, but better.
I’ve been using this amazing bundle for the past few weeks, and I can’t believe how much it has made a difference! As a new mom, I was feeling overwhelmed with all the responsibilities, but this system truly eases my stress. The AI support feature is like having a personal assistant who helps with everything from feeding schedules to sleep tracking. It’s so intuitive and easy to use! I love how it provides insights and tips specifically tailored to my baby’s needs. It even helps me manage my time, so I feel more in control and confident.
I love how intuitive the AI support system is, makes looking after my little one less stressful.
Love how it helps manage baby's diet effectively; now I know exactly when to introduce solids without any fuss or worry
We're getting more sleep thanks to this bundle. The AI really helps with understanding our baby's needs better!
This product is great for first-time parents! It gives you peace of mind knowing your baby is taken care of.
This product has truly been a blessing! It tracks my baby’s routines and gives tailored advice, which has made my life so much easier. The sleep tracker is fantastic. I feel so much more confident in my parenting journey now!
Newborns can be challenging but not with this by your side; it's as if you have an expert helping you out.
Super convenient!
Makes those sleepless nights with a newborn more manageable, trust me 😴
What a lifesaver this bundle has been! Our newborn is happy and so are we. 🤱👶
I’m beyond happy with this system! It’s easy to use, and the AI support is like having an extra set of hands. It tracks everything from feeding to sleeping, and the tips are always on point. I feel so much more in control. 🌼👶💖
The baby helper tool in this bundle is fantastic. It gave me peace of mind knowing I'm doing things right.
Baby’s happy and that makes mommy happy too 😀
I can’t recommend this enough! This system has made my life as a new parent so much easier. The AI support system is super helpful and offers tips that are personalized to my baby's needs. I love how it keeps track of feeding and sleeping, making it easier for me to stay on top of everything. It has helped me feel more in control, and I’m able to enjoy my time with my baby without feeling overwhelmed. It’s definitely a must-have!
The feeding recommendations are spot on! My baby's colic issues have significantly improved since we started following its advice
Just got this bundle and it's already a lifesaver! The AI support is like having an extra pair of hands. 🙌
This 3-in-1 package has been a lifesaver for us first-time parents. The AI system offers great advice.