SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're a new parent, you know how challenging it can be to juggle everything. This bundle has truly been a lifesaver for me! The AI support system is like having a second pair of hands, offering advice and keeping track of my baby's routines. It’s so easy to set up and use, and I love how it adapts to my baby's needs as they grow. The sleep tracking feature is especially helpful – I’m finally getting some rest! This product is a must-have for any parent looking for peace of mind and support.
Incredible
recommend
This isn't just another gadget, it truly supports you in nurturing your baby ❤️
I never write reviews but had to for this one - it's just that good. Wish there were more stars to give ⭐⭐⭐⭐⭐
This product is everything I needed as a new mom! The AI support helps me stay on top of my baby’s schedule, and the tips it provides are so helpful. I feel so much more in control now. Love it! 🌸👶
My baby sleeps better thanks to the sleep tracking feature. I can monitor her sleeping patterns, adjust feeding times and it works wonders!
This system has been a total game changer for me! It keeps track of my baby’s feeding and sleep routines effortlessly. I love the personalized suggestions it gives – they’ve helped me feel more confident. It’s easy to use, and I’ve noticed a real improvement in my daily routine.
I'm all about efficiency. This product has made diaper changes quick, clean and easy. It even alerts me when it's time for a change!
I appreciate the guidance this provides in caring for my newborn.
I felt like I had no idea what I was doing until I got this – now everything feels under control.
This bundle makes parenting so much easier! The diaper changing alerts are surprisingly accurate - no more guesswork :)
can't believe how calm our nights have become with this download. so good!
The AI support on this thing? Top notch. Makes caring for my little one so much easier!
Absolutely loving this system! It’s been a huge help in keeping track of my baby’s needs. The sleep tracker is spot on, and I love the personalized advice. It’s so easy to use, and I feel so much more in control now. 🌟🍼
This bundle made our transition into parenthood smoother than expected
This 3-in-1 newborn care system has been so helpful for us first-time parents. It's like a personal guide through all the baby stuff.
The best part about this bundle? It grows with your child, from newborn to toddler.
This product has truly been a blessing for me as a new parent! The 3-in-1 system is packed with features that are super helpful. The AI support provides personalized advice and recommendations, which have been so useful in establishing a routine for my baby. The sleep tracker is spot-on, and I feel like I finally have a better understanding of my baby’s sleep needs. It’s given me more confidence and peace of mind during this hectic time. I can’t imagine parenting without it!
ok
this product made me feel more confident as a new mom. i would recommend it to anyone who just had their first kid 👍
So easy!
I love the newborn care guide! It's detailed, easy to understand and it really helped me feel more confident.
seriously love this digital bundle! Our family has never been happier in the morning.
Being able to build our own baby helper with such ease - truly amazing!