SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parenting can be a whirlwind, but this system has truly helped me stay on top of things! I love how easy it is to use and how much it has simplified my daily routine. The AI support system is a game changer – it tracks my baby’s schedule and offers helpful tips based on real-time data. The bundle includes everything a new parent needs, from sleep tracking to feeding schedules. I can’t recommend it enough – it’s truly made my life easier and more organized.
Never thought an AI system could be this helpful in parenting. It's been such a great help!This bundle has made our transition into parenthood much smoother than we anticipated.
This system has been a huge help in managing my baby’s daily routines. The personalized advice is great, and the sleep tracker helps me understand my baby’s needs better. It’s super easy to use, and I feel more confident. 🌟🍼
We love how interactive it is! Our kiddo enjoys tummy time more than ever before thanks to its engaging activities suggestions
The growth tracker in this kit is amazing. It gives me peace of mind knowing that my little one is growing at the right pace.
I'm a new mom and trust me, you need all the help you can get. This product has been my saving grace especially during those late-night feedings.
I was struggling to keep track of everything, but this product has completely changed the game! The AI support system is intuitive and offers suggestions that have really helped with my baby's routine. I love how it tracks feeding and sleep patterns, so I always know what my baby needs. The bundle is really convenient, and I feel more in control now. I can’t imagine parenting without it. I highly recommend this to anyone looking for some extra support!
This system is everything I didn’t know I needed! The AI support system has helped me establish a routine for my baby, and I love how it offers personalized advice. The sleep tracking feature has been a game changer, and I finally feel like I understand my baby’s sleep patterns. The bundle includes everything a new parent could want, and it’s so easy to use. I feel so much more organized and confident, and I’m so grateful for this product!
Last but not least, the growth tracker has been such a relief! It feels great knowing our little one is developing just fine.
I’m so grateful for this amazing bundle! It’s been incredibly helpful in organizing my baby’s daily routines. The AI support system is like having a personal assistant that keeps track of everything for me. I love how it offers personalized suggestions and advice based on my baby’s specific needs. The sleep tracker has been especially helpful, and I feel more confident in my ability to care for my little one. If you’re a new parent, this bundle is definitely worth it!
This bundle has made life as a new parent so much easier. The system tracks all of my baby’s routines, and the advice is spot on. I feel so much more organized, and I can finally enjoy my time with my little one! 🌼💖
From feeding schedules to changing diapers, everything becomes simpler with this tool... love it!
This product has been such a relief! The 3-in-1 system is everything a new parent could ask for. I love how the AI support system helps me manage my baby’s daily routines and provides advice tailored to my baby’s needs. The sleep tracker has been invaluable, and I now feel like I have a better understanding of my baby’s sleeping habits. It’s easy to use, and I feel so much more confident. I can’t imagine going through the newborn stage without it!
wow
Recommend this bundle, it's really helped us.
Sleep deprivation? What's that? With sleep pattern analysis provided by this tool, both baby and I are enjoying better nights' rest
i was skeptical at first but now im sold! we've seen such improvements since starting using this!
so glad we decided on this over other options on market - worth every penny 😊