SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve been using this system for a few weeks now, and I can honestly say it’s transformed how I manage my family’s hectic schedule! As a busy mom with multiple kids, appointments, and activities to keep track of, I was feeling completely overwhelmed. This system has made a huge difference in reducing that stress. The step-by-step guides and ready-made checklists are incredibly useful for organizing everything from doctor visits to school events. It’s also been a game-changer for planning family activities, ensuring we can all stay on the same page and avoid any last-minute chaos. What I love most is the peace of mind it brings. I no longer feel like I’m scrambling to remember important dates or events, and everything is laid out in a way that’s super easy to follow. I also appreciate the instant digital downloads, which made getting started right away a breeze. The only small downside is that I wish there were a bit more customization available, but overall, I’m thrilled with how much easier this has made family life. Highly recommend!
The most useful purchase I've made in a long time. This calendar bundle has brought so much calm into our lives.
No more double bookings!
nifty
Totally changed how we manage events! 🎉
No more stressful doctor appointments or juggling a million things. The Baby’s First Clinic guide really helped me feel prepared for my little one’s visit. 🍼
This product helps me keep everything in order.
Easy, practical, and efficient! 👍
This product was an absolute godsend during soccer season ⚽️⏰
Can’t live without it now! 💖
These tools make organizing the whole family’s schedule so easy! No more confusion about who has what appointment or when. 🙌
So helpful and organized!
Super simple to use!
Extremely helpful in keeping us organized!
If you're tired of the chaos, get this system. It really works! No more missed appointments or last-minute scrambling.
Every family needs this! 💫
excellent
Organized our chaos perfectly! 🙏
Our household used to be chaos, now it runs like clockwork thanks to this amazing tool. Highly recommend it!
I can’t believe I managed without something like this before , seriously worth every penny 💰
Brilliant planning system!
Never again will we double book ourselves - such a relief 😅
So easy to implement! 💥
Being a new parent, the baby visit guide was everything! It helped me stay calm and prepared for what to expect during our first doctor's visit. So grateful.
Great system, would appreciate better customization options.