SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Soothing guidance, helped my husband and I navigate newborn symptoms with ease.
Peace of mind, priceless.
i’m a first-time dad and i was pretty nervous about taking care of our little one but this 4-in-1 digital guide has really eased my mind 🙏 no more frantic googling in the middle of the night when she’s crying or seems unwell because now we have reliable information right there with us literally all times of day 👍 i love how user-friendly it is too even if you’re sleep deprived (which trust me you will be) everything is laid out clearly and simply to follow kudos to whoever came up with this lifesaver
hey there fellow parents!! i just had to share how amazing this digital download bundle has been for me 😊 as someone who tends to stress over everything (especially when it comes to my precious little one) this guide has helped me stay calm and make informed decisions regarding any newborn symptoms we encounter. no longer do i find myself frantically googling at all hours of the night - instead i have reliable information right at my fingertips ready whenever i need it 💪💼 plus the fact that its broken down into four easy-to-digest sections means that even sleep-deprived mamas like me can understand what's going on 👍 highly recommend!
I never write reviews but felt compelled to share how much this product has changed our lives as new parents. Being first time parents, we were overwhelmed by every cough, sneeze or cry from our newborn - cue endless late-night internet searches leading to unnecessary worry! This four-part resource gave us peace of mind by providing clear guidelines on what symptoms are normal versus cause for concern. The ease-of-use combined with expert advice makes it invaluable for navigating parenthood smoothly - thank goodness for technology!
This bundle is a lifesaver, it's easy to follow and really helped us understand our newborn's symptoms. Highly recommend! 🙌👶
got this digital download bundle - it's amazing how much it helped me with newborn care. no panic anymore when the little one starts crying for no apparent reason. thank you for creating such a helpful resource.
newborn care made easy 😊
Life-saver for new parents! 🙌
Having recently welcomed twins into our family life became twice as chaotic overnight! That’s when we discovered these amazing digital guides which have become essential tools in our parenting arsenal 🎯 From understanding various symptoms our babies exhibit, decoding their cries or managing their sleep schedules - these resources cover it all comprehensively without sounding too medical or technical ✅ They're easy-to-follow even during those stressful moments when both babies are crying simultaneously (which happens quite often!) 😅 I must say this bundle is a sanity-saver and worth every single penny for the peace of mind it brings 💖
As a first-time parent, I was honestly overwhelmed with the whole experience. Sleepless nights and constant worrying about my little one's health became the norm for me. Then, this 4-in-1 bundle came into my life like a breath of fresh air! It has been an absolute lifesaver 🙌 The system is so easy to follow and it helped me understand what my baby needs at any given time. Plus, having everything digital meant that I could access it anytime, anywhere - be it late-night feedings or early morning diaper changes. Highly recommend this product to all new parents out there!
Our newborn's symptoms are much easier to manage now, thanks to this digital download.
so glad i found this! made understanding my baby so much easier, no more panic during late night crying fits.
best decision for baby.
What an incredible tool! This system took away all my anxieties about caring for my newborn. Now I can quickly identify what’s going on and make informed decisions, all while staying calm.
finally understanding my newborn's needs.
Never felt more empowered as a parent! The system is easy to use and very effective. 💪
😍 omg this is just what i needed!! understanding my baby's cues better now, less stress and more peace at home thanks to this awesome digital download.
Being grandparents, we thought we had seen it all. But when our daughter gave birth to her first child, we realized how much things have changed since our parenting days! Wanting to be supportive but not intrusive, we decided to educate ourselves using this 4-in-1 system for understanding newborn symptoms. We were amazed by its comprehensive nature - covering everything from feeding issues, sleep patterns, colic signs and general baby care advice. The information is presented in such a way that even old folks like us could easily comprehend without feeling overwhelmed! It has helped us provide valuable support while respecting our daughter's role as the primary caregiver. This bundle deserves two thumbs up from us 👍👍!
no more sleepless nights!
i was skeptical at first but this system really works. my newborn is less fussy and i feel better equipped to handle her symptoms. it's like having an expert in your pocket.
so here’s the thing i’m not usually one for digital downloads but boy am i glad i got this one 🙌 it’s been such a relief having all these resources right on my phone especially during those late nights when our little guy decides he doesn’t want to sleep anymore 😴 each part of the package has its own unique benefits making it worth every cent 💰 plus they’re so easy to navigate even in half-asleep state 👏 can’t recommend enough.
This product is pure gold! As a father navigating through parenthood with his first child, every cough or sneeze from my newborn would send chills down my spine. This brilliant system provides clear guidance which helps immensely in deciphering common newborn symptoms without causing unnecessary alarm or worry. What sets this apart from other resources available online is its comprehensive nature - covering almost every possible symptom your infant might display while providing practical tips and solutions. The digital format is an added bonus, making it accessible at all times on my phone or laptop. It's like having a virtual pediatrician by your side! I can't express how much peace of mind this has given me.
I've never felt so confident about handling my newborn's symptoms. This system is a lifesaver, truly worth downloading! It's practical and easy to use - I'm recommending it to all new parents! 🙌
no more sleepless nights thanks to this system, it's a godsend for new parents 🙏