SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm impressed by how comprehensive this system is. From feeding schedules to symptom tracking, it's got everything covered.
No more sleepless nights, thank you!
Such a reassuring set of guides! The tips on newborn symptoms and what counts as an emergency are worth their weight in gold. My tiny complaint is that I initially found the bundle a bit overwhelming because I tried to memorize everything at once—but reading it in chunks worked perfectly.
no more guesswork with my newborn's health thanks to this digital download system. it’s really helpful and easy-to-use.
I admit I had reservations initially about buying another online guide for parenting; however, after using this 4-in-1 bundle for several weeks now, I can confidently say that every penny spent on it is worth its weight in gold! This comprehensive system has brought clarity amidst chaos and instilled confidence within me as a new father. Each symptom-based decision tree is well-thought-out and provides clear instructions without overwhelming you with unnecessary information – perfect balance between simplicity and thoroughness.
The best decision I made for my baby - so much peace of mind.
As a new parent, I found this system incredibly helpful. It eased my anxiety about interpreting my baby's signs and symptoms.
Finally something that makes sense of my baby's cues. So grateful for this system.
who knew becoming a parent could be so nerve-wracking? well probably every parent out there but still 😅 i was constantly second-guessing myself until i got this bundle now whenever my baby shows any symptoms i don't understand i just refer to the guide and voila! instant answers 🎉 it's clear concise and covers everything from common colds to more serious issues its been such a relief knowing that help is just a click away 💖
Impressive tool! It's like having a pediatrician in your pocket.
this bundle has been my go-to since day one. it’s made things so much simpler for me and i can now understand the little one better. really glad i found this. 😊
this bundle is a sanity preserver.
so grateful for this system! it's reduced so much stress around understanding what my baby needs. the digital download feature is super convenient, i can access it anytime.
Absolutely invaluable for new parents! This system gives you peace of mind when your little one isn't feeling well. 🍼💕
I've found these resources incredibly useful as a new dad! The system gives clear guidance which makes handling any situation with our newborn much easier than before.
Love how detailed yet simple to follow this system is! Helps keep track of everything important for your newborn.
As someone who thrives on information, I found this product incredibly useful in navigating through the initial months of parenthood. Its comprehensive coverage of newborn symptoms combined with easy-to-follow advice makes for an invaluable resource during those stressful moments when you're trying to figure out what's wrong with your little one. Not only does it provide reassurance but also empowers you as a parent by equipping you with knowledge about various aspects of infant health. Having access to such reliable information in digital form means that no matter where I am or what time it is, guidance is always within reach!
Really helpful and straightforward. The hospital bag checklist alone took a huge weight off my shoulders before delivery. I wish the formatting was a little easier to print in one go, but that’s a minor inconvenience compared to how much calmer I felt having all this info.
love how the calm decisions system helps me understand what my newborn is going through without stressing out 😊
no more guesswork in understanding my little one. it's like having a personal guide
Finally, something that makes sense of those confusing baby symptoms! The ease with which I could navigate through this digital download was impressive. A must-have for every new parent.
love the digital convenience and how it helps me understand my little one better 💕
knowledge is power. 🌟
i'm so relieved, this digital download bundle made handling newborn issues less daunting for us.
as a first-time dad, i was lost but not anymore thanks to this incredible resource. it offers clear guidance on how to respond effectively when your baby isn't feeling well.