SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I started using this immediately after downloading because I was eager to see results...and boy did I get them! My furball absolutely loves the variety of activities we do each day
what makes this different from other cat exercise products I've tried is its focus on indoor enrichment. it ensures that your cat gets all the stimulation they need in a safe environment
The Cat Exercise Pack gave me structure and consistency, which is exactly what I was missing. I don’t feel overwhelmed anymore trying to come up with ways to entertain my cat. While a few ideas were things I already knew, having them organized into clear checklists made a difference. I do wish there were a bit more guidance for high-energy breeds, but for most indoor cats, this is very helpful.
as someone who works long hours, finding time to research exercise options for my indoor cats can be tough... but these checklists made it so much easier! they're practical, easy-to-follow and suitable for cats of all ages.
this isn't just some generic guide; every activity is targeted towards keeping your indoor cat fit and entertained while ensuring they're safe at home...it's truly unique in its approach!
The immediate digital download feature is super convenient!
lastly let’s talk convenience: no complex setups needed—just print or view on your device and get started straightaway… saves me heaps of time and effort 🕒🙌
The digital downloads are super convenient, got them instantly.
this pack is perfect for keeping your feline friend entertained indoors, no complicated setups needed.
These checklists helped me strengthen the bond with my feline friend
No more searching online for ideas, all the enrichment activities I need are right here in this pack.
i'm always on the hunt for new ways to keep my kitty active indoors - these guides have provided so many great ideas! it's like having a personal trainer for your cat without leaving home