SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic bundle! I've always struggled with creating a pet-friendly environment that also looks good - but this collection of guides and checklists has made it so much easier. The guide for designing a home your cat will love was particularly insightful, filled with expert advice that's already made my kitty happier 🐾 Plus, the checklist of pet-safe cleaning products is such a time-saver!
Pet-proofing checklist is a lifesaver!
Checklists are a lifesaver, made pet-proofing so easy.
Making our home comfortable for our dogs while maintaining its aesthetic appeal used to be quite challenging until we discovered this bundle! Not only does it provide smart styling tips but also important safety measures like using pet-friendly cleaning products or protecting pets from harmful plants. Highly recommended!
superb
Great resources, but could include more cat-specific tips
This collection saves time and stress while making your home safe for pets - it's all you need really
Perfect for us dog owners who want to keep homes stylish while ensuring pup's comfort 🐶🐶🐶
Love how comprehensive this all-in-one pack is! From avoiding toxic plants (who knew?) to finding pet-safe cleaning supplies - it covers everything you need for a clean, calm home where both humans and pets can thrive stress-free.
wow
Nice guides, but felt incomplete
Pet-proofing? Check! Cleanliness? Check! What's not to love?
Calm environment achieved thanks to this package.
The toxic houseplants eBook is an eye-opener! Didn't realize some of my plants could harm my pets
worthy
Cleaning products list, so helpful and safe.
This bundle has saved me so much time and effort in creating an environment where both myself and my pets can thrive stress-free. Especially loved the eBook about toxic houseplants - very enlightening! Now I know exactly which plants to avoid.
very good
Made my home calm and clean.
This bundle is perfect for anyone who wants to create a stylish yet functional living space that accommodates their pets.
This bundle makes style meet function in a way no other resource does. Home looks great!
nice
Avoided toxic plants thanks to eBook.
great!
Love this bundle! I've got a stylish and pet-friendly home now, thanks to the creative solutions guide