SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been living in my tiny apartment for a couple of years now, and the one thing that has always bothered me was the limited kitchen space. I never thought it could be this organized until I got this 5-in-1 digital bundle. It's like someone waved a magic wand over my cluttered counters! Every item now has its place - no more searching through heaps of utensils to find what I need. Cooking is no longer a chore but an enjoyable activity thanks to this kit.
Love this kit! My tiny kitchen has never been so organized. Highly recommended for small spaces.
🌟🌟🌟🌟🌟
No more searching through heaps of utensils to find what you need – this kit makes cooking stress-free 😊
This kit is amazing for anyone with a small kitchen!
This has truly transformed my kitchen! I have a very small space, so finding practical solutions has always been a challenge. With this kit, everything is more organized, and the digital resources are incredibly useful. From clever storage ideas to efficient layouts, I’m now able to maximize every inch of my kitchen. The tips on utilizing vertical space were a game-changer. It’s not just about saving space – it’s about creating a functional, inviting environment
I can’t believe how much space I’ve gained!
I never thought I could make my tiny kitchen feel spacious, but this kit proved me wrong. The digital bundle gave me a blueprint of how to set things up for efficiency, making the cooking process so much smoother. It’s packed with helpful strategies, from optimizing cabinet space to adding clever little hacks for more counter area. The guidance has made me fall in love with my kitchen again
I didn’t know it was possible to love my kitchen until I used this kit. It’s full of practical advice that helped me make the most of my tiny space
my kitchen now feels like a space I can actually enjoy
As someone who loves cooking, dealing with a small kitchen can be quite frustrating. But ever since getting this kit, everything changed! The way it makes use of every inch available is simply ingenious. No more rummaging through drawers or struggling to find counter space; each tool and appliance fits perfectly into its designated spot. Plus, cleaning up after meals became so much easier without all the clutter around!
Seriously the best thing I've bought for myself recently! No more mess in the kitchen 👏
Amazing! My kitchen is now clutter-free, and everything has a place. I can cook and clean in a breeze
Now everything is easy to find, and I have more room to cook. It’s like a whole new kitchen!
This bundle has made such a difference in my kitchen. It's neat, tidy and I can find anything I need easily now.
What a difference this has made!
this little gem of a product has transformed my cramped galley into something functional and efficient. i'm thrilled!
ok
This product came as such a relief for me! Living in an urban area means dealing with minimal spaces, especially when it comes to kitchens. This 5-in-1 digital bundle proved itself as not just another 'space-saving' gimmick but something that actually works wonders in organizing your workspace efficiently while ensuring easy access to everything you need during meal prep times.
Cooking is now stress-free!
satisfied
The 5-in-1 digital bundle makes organizing simple yet effective - every item in its place without feeling crowded or messy.
I’m in love with my kitchen again!
i like it
The guides were so easy to follow, and now my kitchen is both functional and stylish