SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seriously, the chaos feels manageable now.
This is how you stay connected as parents!
Could expand on financial co-parenting challenges
I'm setting boundaries like never before. Great checklist!
The self-care ideas for parents are fantastic - I feel recharged already!
As a seasoned parent, I was pleasantly surprised by the depth and breadth of this digital bundle. It's not just another parenting guide; it's a comprehensive toolkit that has helped me navigate the complexities of co-parenting with ease. The guides are practical, easy to follow, and provide actionable strategies for improving communication between co-parents. What stood out most to me were the self-care ideas tailored specifically for fathers - they're straightforward, doable even in a busy schedule, and have made a noticeable difference in my overall wellbeing.
Maintaining a strong connection with my partner has become effortless, all credits to this bundle!
Advice occasionally felt idealistic for tense relationships
Embracing guilt-free parenting from this bundle was liberating! Now, I focus on what truly matters in our family dynamic without unnecessary worries.
Reduced stress, found peace.👍
The tips on staying emotionally connected even amidst demanding kids? Priceless.
Felt a bit too general for high-conflict co-parenting situations
Improved communication with my co-parent, thanks to this bundle. Life is less chaotic now.
This digital collection offers insights that aren't just about co-parenting but also about self-care which makes it stand out among other resources
This bundle has been a fantastic resource for me. As someone who is always on the go, I found the practical checklists and self-care ideas to be particularly beneficial. They've helped me find those moments of peace in my chaotic day-to-day life as a parent, which was something I didn't think was possible before! The communication tips have also made a huge difference in my relationship with my co-parent. We're connecting better than ever now.
Some sections felt more motivational than tactical
This resource has been a breath of fresh air! It's helped me find peace amid the chaos of parenting, something I didn't think was possible before.
The practical tips offered here are real-world solutions
We were new to co-parenting and this bundle has been a great starting point for us. It's comprehensive yet simple to understand
Navigating parenting while maintaining a strong relationship isn't easy but these resources have been very helpful.
Found peace in parenting chaos thanks to this.
As a parent who often feels overwhelmed by the demands of raising kids, this bundle was just what I needed. It's helped me find moments of peace amid the chaos and reduced my stress levels significantly.
Communication between co-parents can be tough but this bundle offers actionable strategies that have improved ours greatly! Can't wait to explore more benefits as we continue using these resources.
The Practical Checklist for Parents helped me set clear boundaries, which reduced my stress levels significantly. I'm starting to enjoy being a parent again.
The self-care ideas for parents are simple yet effective. I've found myself more relaxed and present for my family after implementing them.