SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
soup heaven in a digital bundle! 😍
This bundle feels thoughtfully put together. It’s not just recipes; it’s guidance and structure, which I didn’t realize I needed. The “made simple” section really helped streamline my prep time. My only small complaint is that I printed a few pages and used more paper than I expected — but that’s on me for wanting a physical copy. Digitally, it’s super convenient.
no more boring soups for me! this bundle has spiced up my kitchen game with a variety of international flavors.
what can i say about this incredible set of guides? well first off let me tell you about the cozy spoonfuls section – absolute magic in your mouth 👌 then you’ve got your classic chicken noodle recipe which takes childhood nostalgia up several notches 💯 add in an entire book dedicated just to perfecting tomato soups and another one exploring global flavours – you’re looking at endless culinary adventures right at home. this is a must-have for anyone who loves good food and warm, cozy nights.
cozy international fusion checklist? yes please! it's like travelling the world from my kitchen.
Finally found the perfect guide for tomato soup, it’s just divine! And don't get me started on chicken noodle - pure nostalgia in every spoonful!
Honestly folks, if you're into comforting bowls of goodness then look no further than this digital bundle. It’s got everything: from classic tomato soups done right (finally!) to adventurous international fusions that’ll tickle your taste buds pink 💗 Simple yet satisfying recipes that'll warm you up from inside out? Yes please!
I've always been intimidated by making soup from scratch but these guides make it so simple. I'm now serving up cozy spoonfuls of warmth to my family every week.
a must-have for all soup lovers.
No caps needed to express how much i love these recipes. they're simple yet so delicious.
simple soups, complex flavors.
i've been exploring international flavours thanks to the comfort-food fusion checklist. each recipe brings new excitement and taste, totally worth it! 😋
I'm absolutely smitten with these cozy soups. They're simple to make yet packed full of flavor 😋. Can't wait for the next chilly night to try another recipe!
Absolutely adore the international fusion checklist, it's like traveling without leaving my home!
Great value for anyone who loves soup. The tone is warm and encouraging, which makes cooking feel less stressful. I’ve been trying to cook more from scratch, and this gave me the confidence to experiment a little. A couple of the recipes felt similar in base technique, but honestly that made them easier to master. Solid purchase.
The fusion checklist is amazing! It's like traveling around the world from the comfort of my own kitchen.
international comfort in a bowl.
The chicken noodle guide is a lifesaver for flu season - warm, soothing and simple to prepare 🙌
this bundle has it all – comfort, variety, simplicity... truly an international tour through the world of soups! love how easy they are to follow too 💕
nothing beats coming home after a long day and whipping up one of these comforting soups. the chicken noodle guide has become my go-to 🍲
The simple recipes are perfect for someone with little time but a big appetite. Truly comforting.
These cozy spoonsfuls have become an essential part of our family dinners, we all love them! 😋
A great collection of cozy soups - from tomato to international fusions. It's like traveling the world in your kitchen!
I've tried many soup guides and this one stands out. Cozy spoonfuls indeed!
No more boring meals for me - thanks to this fantastic collection of soup recipes, each night feels like dining at a different corner of the world. Highly recommended!