SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredibly user-friendly and comprehensive.
Insightful
Impressive
For me as an entrepreneur considering buying instead of leasing premises, having such comprehensive resource at my disposal has made all the difference. From due diligence checklists to negotiation frameworks tailored specifically for buyers - everything is designed keeping practicality in mind
This toolkit is a must-have. It has made the commercial property purchase process so much easier.
This toolkit is a must-have for any commercial real estate newbie.
These ready-to-use resources are perfect for quick reference during negotiations. Super helpful! 📚
I love how this bundle demystifies the whole property buying process.
helpful
As an entrepreneur considering buying instead of leasing, I found the guides extremely informative. They've given me confidence in navigating negotiations.
“It's like having a personal advisor guiding you through each step of the buying process. Fantastic resource!” 👏
It’s amazing how comprehensive this digital bundle is—covers every aspect of purchasing commercial property in detail yet remains user-friendly! 😊
excellent
the financial analysis worksheets are superb they make crunching numbers easy plus the negotiation frameworks have helped me secure better deals
I'm new to investing and this bundle was just what I needed. The checklists are particularly helpful.
efficient
What sets this toolkit apart is its clarity and practicality. It's a complete resource that makes real-world buying decisions less overwhelming.
From financial analysis worksheets to negotiation frameworks, every tool in this kit makes the process simpler and faster—even for experienced investors like myself.
as an entrepreneur who wanted to buy instead of lease, i found the toolkit extremely helpful. it made what seemed like an intimidating process much simpler.
Outstanding
I recently downloaded this toolkit to help with my first commercial property purchase. It’s full of practical tools and helpful guidance, which made the process much less intimidating. The only issue is that the financial worksheets could be a bit more in-depth. They’re good for simple evaluations, but for larger deals, I would have liked more complex calculations. Overall, a great product, but there’s room for improvement in certain areas.
practical
This toolkit is a goldmine of practical advice for anyone stepping into commercial real estate. 🌟
Great resource for anyone considering buying instead of leasing. Really breaks down all aspects of commercial real estate.
The comprehensive guide in this bundle is like having an expert mentor guiding you through every step of buying commercial property. It's not just informative, but also incredibly practical and easy to follow.