SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using it as a reference since I got it. Love how it covers common health problems and signs to look out for.
Helpful, but lacking some details
stellar
All-in-one guide to better care for pets.
Helped me spot pain in my cat, lifesaver.
Instant access to pet care tips is a lifesaver!
Love this bundle, helped me understand my dog's breed-specific needs better
Great resource for first-time pet owners like me.
The instant access feature of these digital downloads won me over immediately. No waiting around - just immediate insights into bettering my pets’ lives 🥰 The guides are easy-to-understand yet comprehensive enough even if you own both cats and dogs like I do.
I'm a first-time cat owner, the vaccine guide was super helpful!
The eBook consolidates so much essential info in one place, saves time and effort!
useful
Wow, what a resource! The guide on respiratory issues was an eye-opener. Now I know exactly what signs to look out for in case my fur babies have trouble breathing. Plus, having instant access is fantastic!
I used to struggle with understanding pet health basics, but not anymore thanks to these easy-to-understand resources!
Impressive
Cat vaccine guide was super informative. 👍
The convenience of having all these expert tips in one place is amazing, no more endless searching online.
If you want practical tools to improve your pet care routine without wasting time searching everywhere look no further than this complete package! From understanding basics of animal health to staying updated on preventative measures its got you covered.
The guides are easy-to-understand and practical. Perfect tool to understand basics of pet health.
This digital download made recognizing respiratory issues in pets easy 👍👍👍
I'm new to owning a cat and the vaccine guide filled me with confidence about their immunity 🙌🙌 So grateful!
Love this digital bundle! It's helped me understand my dog's breed-specific health needs
This digital pack is incredibly helpful. The guide on respiratory issues was a lifesaver when my dog started having breathing problems.
Loved the eBooks, too brief
Really practical advice on recognizing pain in cats - it's made caring for my fur baby easier.