SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been an owner for years and still learned so much from this bundle, especially about respiratory issues in pets.
Vaccination info was just what I needed for my new kitten
splendid
A must-have for every pet owner! The eBook compiles all the necessary advice in one place, making pet care easier.
Digital downloads are so convenient and quick!😺😺😺
The pain checklist helped me spot discomfort in my kitty early on.
great!
As a seasoned pet parent, I found this collection of digital resources incredibly valuable. It covers everything from recognizing common health problems to breed-specific advice for dogs and understanding cat vaccinations. The convenience of having all this information in one place is unbeatable!😺🐶
This collection of eBooks and guides have revolutionized how I approach my pet's health journey - such practical advice!
Got instant access to the resources as they are digital, no waiting required, awesome
Love the respiratory guide, my pup breathes easier now!
The eBook included in this package is a treasure trove of information. It covers essential pet care advice which makes managing your pet’s health journey less daunting. Plus being digital means instant access anytime anywhere 👍
Amazing resource! I've been a pet owner for years and this bundle has taught me so much. Now I can easily spot signs of pain in my cats
This pack has made caring for my fur babies so much easier! With breed-specific advice for dogs, recognizing signs of pain in cats, and general pet care tips all in one place – it's like having an expert vet on call 24/7 😊😊😊
This bundle makes spotting signs of common health problems easy-peasy. A big thumbs up from me 👍
The respiratory issues guide came just at the right time when my pup started showing symptoms 🐶💕🐶💕🐶💕
recommend
worthwhile
This collection of guides and eBooks is perfect for new cat owners like me. The vaccine guide cleared all my doubts about vaccinating my kitty. Also, recognizing pain signs early? That checklist is pure gold!
satisfactory
The Complete Pet Health Bundle is a solid resource for any pet owner. The respiratory issues guide is comprehensive and gave me confidence when dealing with my dog’s occasional breathing problems. The checklist for pain in cats is also a great addition, but I was hoping for more practical solutions in terms of ongoing care. A bit more depth on preventative treatments would have earned it five stars from me
Excellent
If you're serious about your pet’s well-being like me, get this digital download ASAP. Those checklists are game winners!
Breed-specific tips are incredibly helpful and accurate! 🐕
Superb