SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
first-time parent's dream guide.
This bundle is a lifesaver for first-time parents flying with babies.
The convenience of having everything in digital format is amazing. Accessed it from my phone mid-flight when I needed tips on calming down my fussy baby.
essential
Such a lifesaver! The AI planning tools made trip prep a breeze, no more last-minute stress 🙌
as a first-time parent, i was TERRIFIED of flying with my baby. but after downloading these guides, i felt so much more prepared! i especially loved the diaper hacks—they actually made diaper changes in-flight seem easy! the planning tips were spot on, too. highly recommend it to anyone who's anxious about traveling with a little one!
Easy planning, no more last-minute stress! 😍
The AI-driven trip planning? Genius! Took so much pressure off my shoulders.
Downloaded to my phone and could access everything mid-flight. Super convenient!
The diaper changing hacks are genius! Made in-flight changes so much easier and comfortable for both of us.
All-in-one, love it ❤️
First time flying with the little one was smooth thanks to these resources. The checklists are super handy.
I'm a frequent flyer and thought I knew it all...I was wrong. This bundle taught me new hacks that made traveling with my toddler so much easier.
Made my airborne adventure stress-free and enjoyable. Highly recommend!
recommend
no more in-flight worries with baby 👶
This bundle goes beyond just tips - it provides practical steps for real-life situations, which is exactly what we needed on our recent flight 🛫
Air travel made easy.
ok
Bought this just before our first flight with our baby and wow, it was a huge help. The guide to flying with a baby was incredibly thorough, with every little detail covered. I loved how it helped me with everything from booking to keeping my baby calm during the flight. Definitely helped me feel like a pro!
I'm not tech-savvy but using AI for trip planning was surprisingly simple and effective.
great tips, but some advice feels obvious.
No more last-minute stress before flights. Everything you need to know is right here!
This resource is perfect for any parent traveling with their child. It's practical and covers real-life situations that actually happen during flights.
Made our family vacation much smoother😊😊😊