SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We loved the practical advice and easy-to-follow steps in this guide, especially for handling real-life situations while flying.
this was such a lifesaver on our recent trip! the travel tips in the guide were practical and gave me the confidence i needed. i particularly liked how it showed me how to use tech tools to plan the trip smoothly. really appreciate how the eBook laid everything out in simple steps. flying with a baby has never been easier!
AI planning is genius!
I loved the airborne diaper hacks. Made changing my little one at 30,000 feet feel like a breeze!
I love how I can access the guides from any device, anytime I need them. Super convenient!
I wish I had these resources when I first started flying with my baby. They're incredibly useful and practical.
All the guides and checklists are easily accessible from any device – so convenient!
New parents: get this now! Wish I had it for my first flight with the kiddo - would've saved me from so many rookie mistakes 😅
the checklists and guides were really thorough and easy to follow.
Just used this guide for our first flight with the baby, and wow - total lifesaver! The stress-free planning tips were a godsend.
This bundle is perfect for new parents like us who need guidance on air travel with babies. We managed diaper changes at 30,000 feet like pros!
Truly a lifesaver for first-time parents flying with babies, easy planning and practical tips included.
Tech meets parenting. Brilliant!
Flying can be daunting but this guide helped me feel prepared and confident. Highly recommend for first-time parents who are nervous about air travel with their babies!
First time flying with my baby and this guide was a lifesaver! The AI tools made planning so easy, I didn't have to stress about anything.
Flying with my baby felt daunting, but this bundle eased all my worries. Diaper changing mid-air tips were a hit!
this bundle made me feel much more prepared for my first flight with my baby🙏🙏🙏
wow
Flying with my baby was daunting until I found this guide, now it's a breeze.
This digital resource was exactly what we needed for our flight - no more feeling unprepared or overwhelmed when traveling with baby!❤️❤️
must-have resource
The in-flight diaper changing hacks were surprisingly effective! Made our journey way less stressful than I anticipated.
What makes this different? It’s all about being practical and easy-to-follow - perfect for new or seasoned travelers alike 😊
The practical tips in this bundle really help make travel less overwhelming.
All bases covered: tech tips to diaper hacks 👌