SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So helpful! The AI tools made trip planning a breeze. No more last-minute stress!
A must-have for anyone planning to fly with a baby. It's got everything you need to feel confident during your airborne adventure.
Loved how they covered real-life situations we faced while flying
this bundle is the perfect resource for parents traveling with little ones. i was especially worried about diaper changes mid-flight, but the tips were simple and practical. i also found the guide about using AI for trip planning to be super helpful—made everything feel less overwhelming. can’t recommend this enough!
Traveling with a tot? This guide is a lifesaver! AI planning tools are so easy and helpful.👍
always thought flying with a baby would be a nightmare, but this guide made it manageable. i really appreciated the step-by-step advice—it walked me through everything from booking the flight to keeping my baby happy during the trip.
Changing diapers mid-air? No problem thanks to these awesome hacks 👍
Would love more information on handling baby sleep during flights though.
this was a very helpful bundle!
Can't recommend enough! The checklists were super helpful and kept me organized throughout the journey 👍
The information provided goes beyond basic advice which is great because let's face it, flying isn't always straightforward especially when you've got a baby on board!
First time flying with my baby and this bundle was perfect. Step-by-step guidance really helped me feel prepared.
baby travel made easy and fun!
thanks🙏🙏❤️
As a frequent flyer, I thought I knew it all. This bundle showed me new ways to make flying with my toddler even smoother.
Have to admit, i was skeptical at first, but this bundle was a game changer! It made me feel so much more confident about flying with my baby. Especially loved how the AI tips helped me plan the trip without stress.
amazing
Being able to access guides from any device was great during our travels. So convenient and user-friendly.
This bundle is perfect for anyone traveling with little ones - it's like having an expert in your pocket.
satisfactory