SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so glad i gave it a chance 😊
Never thought I'd be the one gushing about a self-help bundle, but here we are! These guides have been nothing short of transformative. They've not only taught me how to think positively, they've shown me how to master my self-talk too. It's like having a personal cheerleader in your head all day long - and who wouldn't want that? If you're looking for something to lift your spirits and keep them high, this is it!
recommend
Folks if you want to be a happier, more positive person these guides are the real deal. They’ve made such a difference for me.
worthwhile
I felt like I could immediately start practicing the strategies. I loved the daily action plan! Very motivating!
wisdom, joy and oodles of optimism
incredible
satisfying
It's helped me to see the bright side in every situation. 🌞
Easy-to-follow, but I wanted more detailed strategies. Still helpful.
If optimism was a currency, this bundle would make you rich! It's been an absolute blessing in boosting my positivity levels.
ok
it’s about mastering your mind and that’s exactly what these guides have helped me do 👊
I was struggling with negative thoughts, but after using this bundle, I feel so much more positive! The guides are super easy to understand, and I love how practical they are. The checklist really helps me stay on track. It’s the perfect tool for building a positive mindset!
soooo nice 💖
spectacular
While this bundle offers useful strategies, I felt that some of the eBooks lacked the depth I was looking for. The step-by-step action plan is great for those new to positivity, but experienced users may find it a bit elementary. That said, it still provides a great push in the right direction!
this ain’t your grandma's guide to happiness folks! These modern and practical tips have seriously upgraded my mindset 💪
Can't believe how much my mindset's shifted
A great bundle for anyone starting their self-growth journey! The guides were easy to follow, but I was hoping for more interactive tools. Still, it provides a helpful foundation to build a positive mindset and maintain optimism.
I was a skeptic, but these guides have completely transformed my mindset. The shift from negative self-talk to positive affirmations has been incredible. It's like I've found the key to happiness!
transformative
if you're looking for a mental pick-me-up that lasts longer than your morning coffee then look no further. This trio is IT!
love it