SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The checklists are a lifesaver.
I'm loving the subtle glow guide from this bundle. It helps create elegant makeup that enhances without overpowering. The foundational guide ties everything together perfectly too! Now I feel confident with every makeup choice.
Love the contrast theory in this pack, really helps me understand what works for my features. Only downside is it can be a bit overwhelming at first
Instant access to all four guides was super convenient! Started building a routine that truly works for me right away π
Wow, this pack is a revelation! It's been a revelation for my makeup routine! I've always struggled with knowing like having an expert makeup artist in your pocket. The theory behind contrast what colors and intensities work best for me but this guide hit the in makeup was something I'd never considered before, but it makes so nail on the head. It's not just about following trends, it much sense now. My favorite part? The guide to Medium Contrast Magic's about understanding contrast theory and how to apply it to enhance your unique - it helped me create balanced and naturally eye-catching looks that really suit features. The guides are clear and practical - no more guessing games! my features. Plus, the checklists are super handy for everyday application Plus, I love that they cater to different looks: bold, balanced - no more guesswork or wasted products. Now I can confidently choose or subtly elegant - there's something for everyone. Now my makeup feels colors and intensities that truly work for me π If you're tired polished and intentional every time...not to mention the money I'm saving of one-size-fits-all advice and want to unlock your makeup potential by avoiding wrong purchases! This is a must-have if you want clarity with practical knowledge you can apply on any style or skill level, this in your beauty regimen
This pack's clear explanations made everyday application a breeze
Perfect for beauty beginners.
This bundle is a lifesaver! No more guessing or wasting money on the wrong products. Now, I know exactly which colors and intensities suit me best.
No more guessing with makeup, thanks to this bundle.
This bundle is a lifesaver! I've stopped wasting money on makeup that doesn't work for me.
This is not your average beauty guide...it's much better! Instead of generic advice, you get foundational knowledge that can be applied to any style or brand. It's like unlocking potential you didnβt even know you had π Since downloading these guides my makeup routine feels polished intentional and oh-so-flattering!
Wow, this pack is a revelation! It's taught me how to pick the right colors and intensities for my features. I've stopped wasting money on makeup that doesn't suit me. Plus, the checklists make application so easy π.
Finally! Makeup that feels right on me
I'm new to makeup so finding something that breaks down the basics in such an easy-to-understand way is priceless. This digital bundle doesn't just tell you what to do; it teaches you WHY certain colors and intensities work best for your unique features. Now, creating balanced and flattering looks feels like second nature to me - no more confusion or frustration! And can we talk about how amazing it is to download everything instantly? Highly recommend if you're looking for adaptable knowledge instead of generic advice.
finally nailed the perfect smokey eye with this pack, high contrast guide is a revelation!
Bold or subtle? Both work!
Wow, this contrast makeup theory pack has been a revelation for me! I've always wondered why some looks just didn't work on me and now I know. It's all about the contrast, baby! The high contrast guide was my favorite - it taught me how to enhance my dramatic features with bold colors and sharp techniques. No more guessing games or wasted money on products that don't suit me. Plus, the checklists are super handy for daily application. π
This makeup guide has been super helpful! π I've saved so much time and money by avoiding unnecessary purchases. Wish there were more visuals though
Saves time and money, no more guesswork
This pack is just what I needed as a makeup newbie. It's not about following trends but understanding what works best for you. Love the clear explanations and checklists, they're super handy for daily application. My favorite is 'Mastering Low Contrast Beauty', perfect for creating elegant looks that don't overpower π
the medium contrast guide? a total lifesaver π finally found balance in my makeup routine, looks are naturally eye-catching now!
Love this pack! It's helped me understand what colors and intensities work best for my features.
This bundle really helps in avoiding unnecessary makeup purchases - a big plus for me! However, the checklists could be a bit more detailed. Still, it gets four stars from me π
Makes makeup feel intentional π
This bundle has completely changed my approach to makeup! Understanding contrast theory has made all the difference - my looks are more intentional and flattering now. It's not about following trends anymore, but what truly works for ME ππ