SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciate how it focuses on age-appropriate ways of getting children involved
👏👏
What an awesome tool! It not only brings the whole family into the kitchen but also makes cooking educational for my little ones.
This bundle makes involving the little ones in meal prep an enjoyable experience.
The Cooking Together Bundle has truly transformed our family meals. No longer a chore, preparing food together has become an exciting and educational activity that we all look forward to. The guide on how to involve the kids in meal prep is simple yet effective, turning kitchen tasks into fun games that keep them engaged and eager to learn more. Plus, having them help decide what's for dinner not only makes them more enthusiastic about eating their creations but also takes the guesswork out of planning meals.
Our family dinners have become more exciting since we started using these strategies.
Kids picking their own meals? Genius! They’re really into it now.
We're creating lasting memories in the kitchen, thanks to this bundle.
makes cooking an interactive experience; our children enjoy participating and learning new things 🥦🍅
Meal prep has never been so fun and educational for the kiddos!
We’ve created some wonderful memories cooking together as a family with this bundle and I can't wait to create even more.
The idea of creating lasting memories while cooking is beautifully presented in this product.
kids are so excited to help in the kitchen now, and meals taste better too.
If you're looking for ways to simplify dinnertime while teaching valuable life skills, look no further - this bundle delivers just that and then some!
As someone who always struggled with involving my children in meal prep, I found the step-by-step guidance incredibly useful - everything feels less daunting now!
This bundle isn't just about recipes or meal planning - it's so much more than that! It encourages children to be active participants in deciding meals which makes them feel proud of their contributions. Plus, involving them has significantly reduced stress around mealtimes since they’re more cooperative when they’ve had input from start to finish. This is definitely worth downloading if you want your kids involved in the kitchen while also teaching them valuable life skills.
We've seen a positive change in our mealtimes, thanks to the magical tips included here!
We downloaded this bundle expecting some helpful tips but were pleasantly surprised by how comprehensive and engaging it was! Definitely worth getting if you want to bring some extra joy into your kitchen.
Good starting point, but lacked deeper guidance.
This is such a fantastic tool for teaching your little ones about food preparation. I appreciate how it makes the process interactive, creating a sense of accomplishment in my children.
This isn't just another generic guide; It actually turns mealtime into an interactive session
But it's not just about the food—it’s also about creating lasting memories while cooking together as a family. This bundle encourages bonding over shared experiences in the kitchen, which has brought us closer than ever before. We've had so much fun trying out different recipes, laughing at our failed attempts, celebrating our successes—and along the way learning valuable life skills too! So if you're looking for ways to make mealtimes less stressful and more enjoyable (and educational!), this bundle might just be what you need!
Wonderful
✨
It's not just about cooking but also teaching valuable life skills to my little ones.