SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mealtime used to be chaotic at our house but ever since we got this bundle things have gotten smoother - thanks for making dinner time something we all look forward too!
What I appreciate most about this bundle is how practical it is. There are clear instructions on involving children in meal prep which has made dinner time less stressful and more enjoyable for everyone. Plus, with tips for picky eaters included, we've managed to introduce new foods without any fuss! Mealtime has become an event we all look forward to!
Ever since we started using this product, meal times have been less stressful and more enjoyable. It’s like magic!
Decent ideas, somewhat basic.
We've always struggled with making mealtime exciting but this bundle has truly made a difference. The Making Mealtime Magical for Kids checklist is filled with tips that turn every dinner into an event we all enjoy. We're not just cooking and eating food anymore, we're creating memories together as a family - laughing, bonding over shared tasks and celebrating our achievements at the end of each recipe.
Stellar
If you're looking for ways to teach your children valuable life skills while making dinner time less stressful, then look no further - this is it!
With easy steps for child involvement, it's made kitchen tasks so much fun!
a fantastic way of teaching your kids important life skills while also having fun in the kitchen 🎉
i appreciate how this guide focuses on making mealtime educational yet entertaining for kids
The idea behind this bundle is great, and it did spark some better conversations in our kitchen. That said, I felt like I had to adapt many of the suggestions on my own. More step-by-step walkthroughs or expanded examples would have made it more actionable.
The strategies offered by this eBook are practical yet creative enough to keep my kiddos engaged during every step of the way
With the Cooking Bundle, my family and I have been able to transform our kitchen into a fun learning space for everyone. The Little Chefs in Action guide has made meal prep an enjoyable activity that we all look forward to. It's amazing how it breaks down each step in such a simple way that even my youngest can participate. Now they are always excited about what’s on their plate because they helped create it!
This isn't just another generic guide; its focus on engagement and education sets it apart from anything else out there right now
ok
this resource helps make lasting memories as we cook together using family-friendly recipes 🔪🧑🍳
I never thought getting my kids involved in meal planning could be such an interactive and enjoyable process until I found this product!
The clear instructions included in the guides have been invaluable. They’ve turned potentially stressful dinner times into enjoyable experiences where everyone can participate age-appropriately.
I've been using this bundle for a while now and it's really brought some magic back into our mealtimes. The guide that teaches you how to make meal prep an engaging activity for kids is fantastic, my little ones are so excited to be involved in the kitchen now. It's not just about cooking anymore, it's about creating memories together as a family.
Picky eaters no more! The kids now enjoy eating what they help create.
With the tips and tricks from this bundle, every meal feels like an event that my kids can't wait to be a part of
This bundle has brought some magic back into our kitchen - we're loving every bit of it!
The magic of cooking together as a family is truly captured in these guides.
we've found joy in cooking again thanks to these easy-to-follow steps and tips
👌