SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The meal involvement ideas were useful, but I expected more detailed examples and clearer structure in some sections.
Meal prep with kids has never been this fun and educational, thanks to this bundle.
If you want your kids involved in meal prep, this is the tool you need. It works wonders for us!
this bundle takes mealtime from stressful to enjoyable - we're all involved and loving it.
Helpful, but not groundbreaking.
This is not your typical meal prep guide; it focuses on making cooking a collaborative, fun-filled activity that everyone looks forward to.
The guide on letting kids help pick what’s on the plate is brilliant. It has practical strategies that have truly helped make my child more excited to eat their meals because they've had a part in making them!
One thing I really appreciate about this bundle is its focus on making mealtime magical for children. The checklist included is packed with creative ideas that turn ordinary dinners into special events my kids can't wait to be part of. From setting up themed nights to crafting stories around dishes, every tip adds a layer of fun and excitement that keeps everyone at the table until the very last bite! It's been amazing seeing their faces light up as they discover new flavors or successfully prepare a dish by themselves.
I'm amazed at how much my children have learned from being involved in meal prep. They're gaining valuable life skills while having fun.
Tips on how to let your children pick meals are super helpful and practical!
recommend
This is more than just a collection of digital guides; it's been instrumental in building meaningful connections with my family through cooking
I must say, making mealtime magical for kids was never easier than with this bundle. The checklist provided us with so many creative ideas we hadn’t thought of before.
Making meals together? More like making memories! This bundle is a must-have for families.
If you're looking for something that brings joy back into cooking, this is it!
Outstanding
Helpful bundle overall, just needed more recipe examples.
meal prep is no longer a chore but an activity that brings us closer together.
The guide on letting kids pick what's on their plate has been so helpful. Now they're eager to eat because they've had a hand in creating the meal.
Fine
💎💎💎
The guides are interactive, my children feel a sense of accomplishment after cooking.
My kids loved choosing meals and helping prep, though I wished there were more step-by-step examples for younger children.
I appreciated the focus on letting kids pick what’s on the plate. It reduced complaints at dinner dramatically. Some of the tips felt familiar if you’ve read other parenting resources, but having them organized in one place was convenient.
What a wonderful resource this bundle has been for our family! It's made cooking together so much more fun and educational. The kids are really enjoying being involved in meal prep and it’s great to see them taking an active role.