SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got the digital bundle for fall fashion trends and I'm loving it. The guides are so comprehensive, covering both men's and women's styles. It's like having a personal stylist at your fingertips! ๐
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Love this digital bundle! It's like having a personal stylist at my fingertips. The guides are comprehensive and the checklists make sure I'm not missing any essential fall pieces. Feeling super confident about my autumn wardrobe now!
So grateful I grabbed this bundle.
I must say, this is one impressive digital collection! Each guide is packed with expert advice on all things fall fashion - just what I needed for an update. The womenโs guide helped me navigate through the season with ease, now Iโm ready for anything from casual weekends to stylish nights out. As for the menโs checklist? My husband loves it too! Heโs never been more excited about his fall outfits before.
this bundle is such a timesaver! checklists are super handy.
Fall fashion? Sorted. Thanks to this digital bundle.
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All set for autumn thanks to these in-depth guides.
the ultimate resource for staying stylish and warm this season!
The best part of this digital collection? Instant download! No waiting around, just immediate access to all these amazing fashion resources. Perfect for impatient people like me lol.
Autumn fashion made easy, loved the expert advice and tips!
This is not your average style guide; itโs practical yet stylish advice on layering textures colors and even fall staples. Canโt wait to try out some new looks this weekend!
Can we talk about how helpful these checklists are?! They've made shopping so much easier by ensuring I have all the essentials covered. Plus they're easy-to-follow which saves me time (and stress).
Incorporating trends was a breeze, thanks to this guide
Really happy I found this.
If you want to stay on top of trends without spending hours scrolling through social media or magazines then this bundle is a must-have trust me.
Not only has this kit helped me look good but also feel confident throughout the season knowing that Iโm always in style no matter what occasion arises from casual weekends to nights out with friends
Fall wardrobe update? No problem! These guides are perfect.
Just downloaded this fantastic digital bundle and I'm blown away! It's like having a personal fashion stylist right at my fingertips. The guides are super detailed, covering everything from layering to textures and colors - perfect for the fall season. And let's not forget about those checklists; they've saved me so much time when updating my wardrobe. Now, I feel confident stepping out in style every day, no matter what autumn throws at me!
Just downloaded this 3-in-1 bundle and itโs already making my life easier. The tips on layering, textures, colors... everything is spot-on! Can't wait to rock these trends all season long.
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This digital bundle feels well-curated and beginner-friendly. The layering guidance was especially helpful because fall weather where I live is unpredictable. I did notice a little repetition between sections, and I would have loved more real-life outfit combinations instead of just descriptions. Still, it boosted my confidence when putting together new looks and gave me a clear direction for updating my autumn staples.
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A must-have for anyone wanting to look stylish this season.