SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 So happy with my purchase! This system takes the stress out of dinner time - no more last minute scrambling to figure out what to cook.
This planning system gave me structure without pressure. It’s approachable, realistic, and perfect for maintaining consistency in the kitchen.
Honestly, dinner used to be the most stressful part of my day. Now it feels calm and manageable. This bundle made home cooking enjoyable again, and that’s something I didn’t expect but truly appreciate. Highly recommend for anyone who wants smoother evenings.
Efficient and refreshingly straightforward.
Can't believe I didn't get this sooner. It's transformed my dinner routine completely for the better.
I love how smoothly this fits into my schedule. Planning ahead used to feel overwhelming, but now it feels empowering and surprisingly easy to maintain.
This bundle made meal planning feel effortless. The format is clean, easy to understand, and incredibly practical. I love having an entire month mapped out in a way that still allows flexibility. My evenings are far less chaotic now.
This system brought calm back to my kitchen
No more repetitive meals or wasted ingredients in our house since we started using this system. A real lifesaver!
Simple, clear, and incredibly practical. It helped me stop overthinking dinner and just enjoy the process again.
As someone who used to dread cooking dinner after a long day at work, this product has been nothing short of revolutionary. It takes all the stress out of meal planning by providing easy-to-follow recipes that cater to various dietary preferences. What’s more, everything tastes amazing! From hearty stews to light salads – there’s something for everyone in this bundle. And let me tell you about the time-saving aspect; I’ve managed to cut down my kitchen time significantly since starting with this system.
My evenings feel smoother and more relaxed
This system feels like a thoughtful tool that supports busy households. It brings clarity and calm to something that used to feel chaotic. I’m so grateful to have found it — it’s been such a positive addition to my routine
I appreciate how thoughtfully everything is structured. It gives me direction without limiting flexibility, which makes cooking at home feel natural instead of forced 🥘💛🙌
This bundle is worth every penny! Takes all guesswork out of meal planning & helps me stay organized in the kitchen like never before.
Lifesaving resource for anyone tired of daily meal stress.
This digital meal planning system has been a total game changer in my home. I love how everything is organized in one place, making it incredibly easy to plan ahead without feeling overwhelmed. The format is clear and approachable, even on busy weeks. I’ve tried other planners before, but this one actually feels realistic and doable. What stands out most is how much time it saves. I no longer wander aimlessly through the grocery store or order takeout because I forgot to plan. The structure keeps me accountable while still leaving room for creativity. The meals are satisfying, family-friendly, and simple enough to make after a long workday
I love having a full month of dinners mapped out.
This bundle completely refreshed the way I approach dinner planning. Everything feels organized, realistic, and achievable, even during my busiest weeks.
Such an efficient and well-thought-out planning tool! It takes the guesswork out of dinner and replaces it with structure. I’ve saved time and reduced stress significantly. 🍲💫
Absolutely essential for my weekly routine.
i used to dread cooking but now i actually look forward to it thanks to this product 🥰
I love how clear and structured this planning system is
Planning a month of dinners sounded overwhelming, but this bundle makes it completely doable
The meals are approachable and satisfying without being complicated. Grocery trips are quicker, and I feel much more prepared each week. It’s been such a positive addition to my routine.