SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ahh, comfort food paradise. Cozy and delicious.
i'm not one for cooking but these guides made it fun and easy. i've tried out several of the soup ideas and they were all hits with my family 😊
no more cold days with these soups.
As someone who enjoys experimenting with new recipes during colder months ⛄❄️ , getting hold of this digital download was one of my best decisions ever! Each recipe is explained simply and in detail, making it easy for even beginners like me to follow. The pastina soups are a treat for the palate while the creamy potato leek soup is simply divine. What I also found useful were the additional comforting soup ideas and winter checklists that have made my life so much easier during this season. All in all, it's a great bundle that has everything you need to stay warm and cozy this winter!
warm soup ideas from this guide turned my kitchen into a cozy haven 😊
Loving this bundle. The pastina soups have warmed our hearts and bellies 👌
🍲 Absolutely adore these winter soup recipes, so comforting and delicious! 😋
best cold-day companion, truly soul-warming! 🍲
i've always struggled with coming up with meal ideas during winter but not anymore thanks to this guide it's filled with creative warming recipes like their outstanding potato leek soup
❄️ Wow! This bundle is just what I needed for the cold winter days. The pastina soup recipe was a warm hug in a bowl, truly comforting and delicious 🍲
winter's best friend. can't get enough of it! 😋
i love the variety of warm soups this bundle offers, truly satisfying.
There's nothing like cozying up with one of these delicious soups on a freezing day. Each recipe is simple yet full of flavor, truly soul-warming.
Potato leek soup recipe, creamy perfection!
so i got this bundle recently and let me tell you it's been such a blessing 🙏 especially during these cold days ❄️ first up is their guide to pastina soups which honestly blew my mind with its variety of heartwarming recipes then there's the creamy potato leek soup recipe that was just out of this world seriously guys if you haven't tried making it at home yet you're missing out big time also loved their other comforting soup suggestions each one sounds more delicious than the last but what really sets this bundle apart for me is those handy winter checklists they've made meal planning so much easier 👍
This bundle feels thoughtfully put together. I like that it focuses on soups that are filling but not complicated. The pastina guide was a sweet surprise — very nostalgic and easy to follow. I do wish there were a few more photos included, but the instructions are clear enough that I didn’t really need them. Great value for a digital download and perfect for cold evenings.
well well well where do i start? got my hands on this digital download bundle and boy am i impressed 😍 every single recipe is so detailed yet simple enough for an amateur cook like me to understand plus they taste divine especially the potato leek soup which was creamy as promised 👌🏼 but what really sets this apart from other bundles i’ve tried before is the added bonus of winter checklists not only does it help keep track of ingredients needed but also ensures im all stocked up for those chilly days ahead kudos to whoever came up with this idea definitely worth every penny
These comforting soup ideas are perfect for cold days - highly recommended!
The winter checklists included in this bundle were unexpected but much appreciated! They've made my meal planning so much easier during these chilly months.
😋 pastina soups are now my go-to.
i can't believe i waited this long to get my hands on this bundle of joy 😊 since downloading it i haven't stopped making delicious warming soups for myself and friends who're always asking for seconds by the way 😉 whether its mastering that creamy potato leek soup or experimenting with other comfort food ideas there's never a dull moment in my kitchen anymore plus those winter checklists have been such lifesavers helping me stay organized throughout these cold days what an absolute treat!
Who knew pastina soups could be so soul-warming? This guide makes cooking them an absolute breeze 🍲 Not only that but the variety of other warm meals included keeps things exciting in my kitchen.
every soup lover's dream come true.
I've been on the hunt for some hearty winter recipes, and this digital download didn't disappoint. Loved the creamy potato leek soup - it's my new go-to comfort food.
A true delight for cold days. The potato leek soup is just fantastic!