SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm amazed at how accurate the predictions are. My trips have never been smoother!
This is by far one of the best tools I’ve ever used for packing! I travel a lot for work and leisure, and this has saved me so much time and stress. No more worrying about what to bring or whether I’ve forgotten something. The list is so comprehensive, and it’s easy to customize to fit any trip. I can’t believe how much faster I can pack now — everything is organized, and I feel confident that I’ve packed everything I need. I’m never going back to my old packing method.
A fantastic tool! It’s helped me streamline my packing process, and now I never forget essential items.
The customizations possible with this tool are amazing – perfect lists every time regardless of trip type or duration 💪🏼💼
I'm so organized now, thanks to this AI packing tool. It's like having a personal assistant!
Genius
It helped me pack in record time for my last-minute business trip. A must-have for frequent travelers.
What a lifesaver! This smart packing assistant has made my travel preparations so much easier. No more forgetting essentials!
I’ve always struggled with packing. I either overpacked or missed important items. But since I started using this tool, packing has been so much more efficient. It’s intuitive and easy to use. I love how it asks all the right questions to create a personalized list for my trip. It has everything I need, and it’s so easy to add or remove things as I go
This tool is an absolute gem! I love how it takes the stress out of packing. I can just focus on what to bring, and the list takes care of everything else. I used to spend hours figuring out what I needed for each trip, but now it’s a breeze. The best part is that it’s customizable. Whether I’m going on a business trip or a vacation, I can adjust the list to suit my needs
This tool is a total game-changer for anyone who travels often! I used to spend hours writing lists and second-guessing what I needed to bring. Now, I can just plug in the details of my trip and have an accurate, customized list ready to go. It’s incredible how it handles everything from clothes to toiletries to travel documents. It’s also super flexible — I can easily add or remove items, and it adapts to all kinds of trips. Whether I’m going for business or leisure, it’s perfect for keeping everything organized and stress-free. I wish I’d discovered this sooner!
This has been great in helping me pack just the right amount of things without missing anything important 👍
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Perfect
The AI-powered suggestions are spot on, and they've saved me from overpacking numerous times.
Packing used to be such a chore but not anymore thanks to this neat tool, it’s an absolute lifesaver.
Just used this AI packing shortcut for my trip and wow, it's a lifesaver! No more forgetting essentials.
This tool is a must-have for frequent travelers!
This product has truly simplified my travel prep routine. No more last-minute panic trying to remember what to pack!
Can't imagine traveling without this now. It has made packing such a hassle-free experience.
Absolutely love how intuitive this thing is. The AI really understands what you need based on your inputs 🙌
The personalization aspect is impressive. It tailors the list to your specific needs. Love it!
Just tried this packing shortcut and it's a revelation! No more forgetting my toothbrush or charger. 😄
I am so thrilled with this tool! It has completely changed how I approach packing. No more last-minute scrambling or packing and unpacking because I forgot something. This tool generates a detailed list for me based on the trip details I provide. It’s so organized and covers everything, from the basics like clothes and toiletries to smaller items I would usually forget
Absolutely love this! It's made packing so much easier and less stressful. Highly recommend it to anyone who hates packing!