SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm amazed by how much easier pet duties have become with this system. The kids are engaged and learning so much about responsibility.
Finally, a system that works! My kids are now more responsible and even enjoy taking care of our pets. This bundle has made pet care stress-free for us all.
i gotta admit i was skeptical at first but boy oh boy did this change everything. as a single dad with twin boys and one very energetic pup it was always chaos trying to manage everything on my own but then i stumbled upon this 3-in-1 bundle now let me tell you something it made all the difference in the world not only have my boys become more responsible they also understand how important their roles are in taking care of our furry friend plus its super simple so even if your kiddos aren’t old enough yet they’ll get into the groove real quick 👍😁
no more chaos...kids and pets in harmony now 👫🐶
Finally, a stress-free way to get the kids involved in pet care.
Just a gem! This bundle is perfect for teaching my kids responsibility, and it's made pet care so much easier. Loving the clear system, stress-free indeed! 😊
This bundle really transformed our pet care routine, kids are now fully involved!
What a stress-buster! This bundle has made pet care so much easier for us and the kids are loving their new responsibilities. 🐾
I'm genuinely impressed with how this product has changed our lives. It's made caring for our pets easier and fun for the children too. They've learned so much about responsibility, all thanks to this brilliant idea!
i'm usually not one to write reviews but i had to take time out for this one because it has made life so much easier for us all at home especially with everyone being busy with work school etc. we got two new puppies recently adding onto our already big fur family 😅and things were getting chaotic fast however this system really helped put everything into perspective each kid knows exactly what they're responsible for there are no more arguments about who forgot to feed the cats or walk the dogs plus it teaches them responsibility in a fun way so kudos 👍
stress-buster indeed 😄
No more arguments over who does what with the pets! This system has brought peace to our home. Highly recommend it.
I was a little skeptical at first about how effective this product would be, but boy has it proven me wrong! It's been an absolute life-saver. I've always struggled with getting my kids to help out with our two dogs and three cats, but now they're actually eager to do their part. The system is so clear and easy for them to follow - even my youngest can understand his duties without any confusion. Plus, the stress-free aspect of pet care that it promotes is not just limited to the animals; I've noticed a significant decrease in tension around the house since we started using this bundle. A definite must-have for anyone juggling pets and children!
This bundle made pet care a breeze for my kids, stress-free indeed! 👌
I'm impressed by how effective this system is. It clearly defines roles for each child, making them feel important while ensuring our furry friends are well taken care of.
👍 This bundle really helped my kids understand their pet responsibilities! It's stress-free and very clear. Highly recommended for families with pets.
Finally, a clear system that works. My kids have become more responsible and our pets happier. A win-win situation!
I've always believed in teaching children responsibility from an early age, and when we adopted our first pet—a sweet little bunny named Fluffy—I thought here's my chance! However, despite my best efforts, things quickly spiraled into chaos until I found this amazing 3-in-1 bundle. It provided me with an organized structure where every child knew their role clearly; feeding times became less haphazard while cage cleaning turned systematic rather than sporadic attempts at cleanliness. Our beloved Fluffy seems more content too; her environment stays cleaner longer and she gets fed regularly now!
no more arguments over who does what with our pets. this 3-in-1 bundle has brought peace to our home - couldn't be happier!
This is just too good not to share! We were struggling with teaching our girls responsibility when it came down to taking care of our pets until we found out about this fantastic system. Now each child knows her role perfectly well without any fuss or drama involved – from feeding times, cleaning up after them, right down to playtime schedules – every duty is clearly defined which makes life so much easier for everyone involved including our beloved fur babies! And best part? No nagging needed anymore; they simply follow through because they know exactly what needs doing...it’s pure magic!
no more stress about who's turn it is to feed the dog. love this system 💖
no more chaos at home, thanks to this amazing bundle! it's helped my children understand their duties towards our pets better.
Kids engaged, pets happy 😊
life-changing pet care system 👍
No more arguing over who does what, this system has made pet care a breeze in our house!