SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it’s like having a personal chef guiding me through each recipe - love it!!! 😍
Comforting
This bundle has brought such a peaceful rhythm to my kitchen. I used to dread the 5 p.m. scramble, but now I feel organized and calm. The planning tools are straightforward, yet they inspire creativity at the same time. It’s such a rare balance. I love how it focuses on comforting, crowd-pleasing meals without being repetitive. My family has already discovered new favorites, and I’m enjoying the process instead of just rushing through it. The grocery coordination element alone is worth it — everything flows together seamlessly
I love how this keeps everything in one place. No more scattered notes or forgotten ingredients. The guidance feels supportive rather than overwhelming. My meals feel more balanced, and my evenings are calmer. It’s a simple tool that delivers big results.
This bundle completely changed how I handle weeknight dinners. Planning feels simple and organized, and the comfort meal ideas are perfect for busy evenings. I finally feel ahead instead of scrambling at the last minute.
I'm impressed with the quality of this bundle. The meals are varied and super easy to make.
Practical
Dinner has shifted from a daily stressor to something that feels warm and welcoming again. The whole experience just feels thoughtful and practical. I honestly can’t imagine going back to winging it every night
No more scattered lists or forgotten ingredients
I didn’t expect something like this to make such a difference, but it truly has. Planning meals used to feel like a chore that I procrastinated every week. Now it feels organized, purposeful, and even a little cozy
I no longer dread the “what’s for dinner” question. The organization is clear, and everything works together beautifully. It’s made our nights feel warmer and less chaotic
🍲✨😊
This system keeps me on track all week long. I’m saving time, reducing waste, and cooking more consistently. It’s been such a positive shift in our routine
The layout makes it easy to see the big picture while still focusing on the details. I love that it encourages hearty, comforting dishes that don’t require hours in the kitchen. It’s ideal for busy households who still want that homemade touch. The three-in-one concept is incredibly efficient. Everything I need is in one place, and it eliminates the random sticky notes and scattered lists I used to rely on. I feel more in control of my evenings, which has lowered my overall stress
Such a helpful resource for anyone tired of daily dinner stress. The structure keeps me focused without feeling rigid. My evenings feel calmer and more enjoyable now.
Inspiring
This bundle has completely simplified my evenings. I used to feel overwhelmed deciding what to cook, but now everything feels organized and intentional. The comfort-focused ideas are perfect for busy nights, and I love how easy it is to map out a full week. Dinner feels calmer and more enjoyable. It’s made family meals something I genuinely look forward to again.
My kitchen feels more organized than ever. I walk into each evening with confidence and clarity
Such a smart and thoughtful system! It helps me stay ahead while still leaving room for creativity. My grocery trips are faster, and my dinners are more consistent. The whole experience feels comforting and stress-free. It’s exactly what I needed to bring order to weeknights.
Planning used to overwhelm me, but this makes it manageable and stress-free. I love how it encourages comforting meals that don’t require complicated prep.
This has made meal planning feel approachable and even fun. I appreciate how practical it is while still inspiring hearty, satisfying dishes for my family.
Seamless
I didn’t realize how chaotic my meal routine was until I started using this. Now my week flows smoothly from grocery list to table. The cozy meal inspiration is spot on, and nothing feels complicated. It’s practical without being boring. I feel more prepared, less stressed, and actually excited about cooking again.
😊🍲✨
It’s simple, thoughtful, and genuinely helpful.